After leaving my service appointment in which I had new tires mounted, I noticed that not only were all my tires at 42 psi (they should’ve been 32), but the tpms wasn’t recalibrated,so each tire was in the wrong spot on the dashboard monitoring system. After turning around and returning to the dealership, I then had to wait another hour on top of the nearly 3 hours I had already waited, for something that should have already been done. Not very happy.
2/8/2024
Matthew K. VERIFIED CUSTOMER
Nick was really great! I've had several folks who were also really helpful and nice to work with, but I'd let Nick know he's doing a great job if he was an employee of mine.
2/7/2024
Patrick Y. VERIFIED CUSTOMER
????????
2/7/2024
Carol P. VERIFIED CUSTOMER
Satisfied
2/7/2024
Barry G. VERIFIED CUSTOMER
I was a disappointed with the brake repair cost. Given my tenure at Heritage (> 25 years) it would have been gratifying to have received a discount of about $100. It’s not too late to offer me credit. Plus I plan to buy a new RAV4 within a year. Thanks for reading.
2/7/2024
Jacqueline L. VERIFIED CUSTOMER
I have an appointment next Tuesday with salesman James to look my vehicle over before finish purchasing my new RAV. Nick was pleasant nd professional today during my Vermont inspection process.
2/7/2024
Christine S. VERIFIED CUSTOMER
Love my truck. Thanks for taking good care of it.
Chris
2/7/2024
Gary F. VERIFIED CUSTOMER
Ken was great. Kept me informed.
2/7/2024
Celeste M. VERIFIED CUSTOMER
All questions were not answered or explained. Rear gate worked with you but has been problem off and on for 4 years. Your only possible solution was to replace gate. That gate is less than 2 years old, replaced after accident- information provided.
2/7/2024
Daniel W. VERIFIED CUSTOMER
Fantastic work Caleb! I truly appreciate your professionalism I really am happy with your service. Keep up the great work!
2/7/2024
Benjamin C. VERIFIED CUSTOMER
Great experience as a new Toyota customer. Thank you very much!! :)
2/6/2024
Charles L. VERIFIED CUSTOMER
Great service.
Thanks!
2/6/2024
Jerry F. VERIFIED CUSTOMER
Great service and customer care
2/6/2024
Robert P. VERIFIED CUSTOMER
Excellent! And done in time to get to other obligations in Middlebury.
2/6/2024
Lindsey W. VERIFIED CUSTOMER
Caleb was great. The experience at Toyota now for the second time in a row-- long wait again-- this time to be told the wrong part was ordered...it took nearly 2 hours to tell me that, and now I have to take time off again to come back in and do this all over again. Not happy. One of the reasons I come to Toyota is for the service including the right parts being ordered. I'm scratching my head over my last two experiences with Toyota, not sure what is going on. The wait times have been outrageous. If you are going to make me wait, let me know, and so the job right the first time. 4 hours total spent and nothing has been accomplished. Very disappointed and angry that my time doesn't seem to be valued by Toyota.
Lindsey
2/6/2024
Peter F. VERIFIED CUSTOMER
In and out within an hour and the problem was fixed perfectly
2/6/2024
Myron P. VERIFIED CUSTOMER
You folks do go all out. Very pleased wrih the service.
2/6/2024
Gerald S. VERIFIED CUSTOMER
Charity was very professional and helpful as she reported the technician’s findings and recommendations.
2/6/2024
Michael F. VERIFIED CUSTOMER
My information was not correctly taken from my original phone call. Due to someone else with the same name having an account at Heritage and the service advisor thinking that was me and not catching that I called about a different vehicle and had a different phone number there was a delay in getting my service. The service advisor who helped when I brought my vehicle in was very helpful in correcting the situation.