I was given an estimate of almost $300 which I politely declined. Went to the auto store .& fixed each thing in 20 minutes for $40.
2/9/2024
Stephen A. VERIFIED CUSTOMER
Caleb was professional and courteous.
Appreciate what he did for me.
Nice customer service!????
2/9/2024
Barry Y. VERIFIED CUSTOMER
Thank you for understanding and explaining things .
2/9/2024
Tan N. VERIFIED CUSTOMER
I was charged $49.99 more than should had been for labor to program the new remote for my rav4.
2/9/2024
Hunter E. VERIFIED CUSTOMER
Miles was great, as is everybody at Heritage, they were all super courteous and got me in and out in under an hour, which I greatly appreciate.
2/9/2024
Jeffrey G. VERIFIED CUSTOMER
Charity was great she kept me updated on my vehicle repair status and worked with me on a rental vehicle so I was able to get back and forth to work while waiting for a part to arrive.
2/9/2024
N S. VERIFIED CUSTOMER
Always helpful and knowledgeable.
2/9/2024
Judith P. VERIFIED CUSTOMER
Cost The bill presented to me was way over estimate. No one told me when my car was ready I’ve been sitting for 2 1/2 hours and went out to look around and saw it parked all finished while I was sitting waiting for it. I had to pay more than the estimate, but the price was lord, with no clear reason why I was billed for over $100 more than the estimate. It really felt like your company was taking advantage of an old woman female who probably you thought didn’t know what was going on, I guess I’ll have to find somewhere else to have my car fixed
2/9/2024
Ken C. VERIFIED CUSTOMER
Was happy to be treated with respect and professionalism
2/9/2024
Janice P. VERIFIED CUSTOMER
I am still not sure if my tires were rotated or not. The link on the text you sent me said that they were not, but then the service desk went back and got a paper that had it checked off. So what's with that?
Also the service desk said that my brake pads were at 3 mm which totally freaked me out after only 4300 miles on a new car. However when I listened to the video again that was sent to me by you, and requested, the rear brake pads are 8 mm and the front are 10. I had simply asked about the discrepancy between the rear and the front. And the service desk answer was that it's because it's a front wheel drive vehicle. However it is not, it is all wheel drive.
I would suggest that the service desk ask the mechanic before giving a random answer.
2/9/2024
Patricia G. VERIFIED CUSTOMER
Ken kept me informed, was helpful and very professional.
2/8/2024
Hector V. VERIFIED CUSTOMER
Frank and the team were great. It's always a very positive experience. Well done!
2/8/2024
Bing P. VERIFIED CUSTOMER
Good service. Thank you!
2/8/2024
Colleen D. VERIFIED CUSTOMER
Caleb was extremely competent and took the time to explain my questions about my display. I will highly recommend Caleb as the BEST Service writer!!!! thank you!
2/8/2024
Disc Golf. VERIFIED CUSTOMER
He was great! And accommodated me when I was without a ride!
2/8/2024
Laurie L. VERIFIED CUSTOMER
There was a little miscommunication (probably on my part) so the car got diagnosed but I have to bring it back. I really appreciate the ease and frequency of communication throughout the day. Your staff is amazing.