Very kind, pleasant, conscientious and responsive to various queries regarding the purpose of the service visit.
THANKS,SARAH!
10/17/2025
Cheryl D. VERIFIED CUSTOMER
Strather Shaw was engaging, courteous and professional. Plus, your coffee is the best!
10/17/2025
Luis L. VERIFIED CUSTOMER
Great service; friendly and quick… I feel comfortable knowing that I will be taken care of for the next few years when Intake my car in.
10/17/2025
Cinde M. VERIFIED CUSTOMER
Randy has always treated us very well and keeps us informed about our vehicle. We have been very happy with the results of the service done on our car.
10/17/2025
Karen P. VERIFIED CUSTOMER
I was very impressed with Strather! Originally, I had scheduled with Scott and was a little concerned when he explained the situation. My fears dissolved quickly as he interacted with me. His had excellent "people skills, positive energy, and (I felt) he really enjoyed his job, which is HUGE! Who ever hired him...good job! I would very comfortable having him work with me again. Karen
10/17/2025
Lesley V. VERIFIED CUSTOMER
I came in for an oil change and I have been using the prepaid coupon book. I did not have any left, but I was not informed of this when I was told the total at thr end I asked if I was out of the prepaid ones and told yes. It was never offered if I would like to purchase a new one. I did ask if it would be cheaper if I did that and he said that they had used a coupon for me but had not rotated my tires ( which I thought would have been done). All in all, I thought the service was definitely lacking.
10/17/2025
Clifton S. VERIFIED CUSTOMER
Sarah was great
Everything taken care of
Prompt
10/17/2025
Mary T. VERIFIED CUSTOMER
Ashley is great and helpful, and always treats me respectfully. I appreciate that there’s a helpful female staff member
10/17/2025
Samantha D. VERIFIED CUSTOMER
I love the communication and timeliness of my service. Thanks Kevin!
10/17/2025
Maura M. VERIFIED CUSTOMER
Service advisor Kevin W rocks!
10/17/2025
Vladimir P. VERIFIED CUSTOMER
I left the car at the dealership thinking that you guys were busy and didn’t want to rush anyone. Car was left on Thursday, no call or update at the end of the day, or Friday, or Saturday. I call on Saturday to see what’s going on and the person tells me that there are no notes left by the technician. Had to wait til Monday for someone to call me and tell me what’s going on. That was the last time I am leaving my car with the dealership overnight for an oil change and a recall.
10/16/2025
Matt Z. VERIFIED CUSTOMER
Positive experience.
10/16/2025
Roxanne H. VERIFIED CUSTOMER
Very happy with service. Waiting area clean, snacks, beverages aplenty. Randy Lee friendly, professional and very knowledgeable.
10/16/2025
Stephen D. VERIFIED CUSTOMER
Jim was helpful and pleasant to work with.
10/16/2025
Aaron H. VERIFIED CUSTOMER
Great Service and assistance.
10/16/2025
Kathie B. VERIFIED CUSTOMER
Everytime i come in to have my car serviced,
I have been treated with kindness. Your employees are great...
10/16/2025
Diane S. VERIFIED CUSTOMER
Really fast and always a relaxing comfortable waiting area.
10/16/2025
Kristy Jean. VERIFIED CUSTOMER
Everyone I came in contact with was very helpful and nice!
10/16/2025
Andrea M. VERIFIED CUSTOMER
He says barely two words to me while scrolling on the iPad, but then can ure rudely mansplain about how I booked the wrong service and then has to continue to try and get the last word after I said I understood. He gave zero information, and even had me sign a document that stated he went over things about the inspection and my vehicle that he sure did not go over. Awful sales experience, so it's nice you guys stay consistent on the service side too.
10/16/2025
Mark L. VERIFIED CUSTOMER
Never received the results of the multipoint inspection.i also would have paid for the installation of the correct trailer hitch but Kevin never brought it up. I’ll be reaching out to a separate dealership or an auto shop, but I definitely won’t be back. Ranks as one of the worst experiences with a dealership that I have ever had.