Randy listened to what I had to say and made sure I was comfortable with the service before I left
1/6/2026
Walter D. VERIFIED CUSTOMER
Could not ask for a better experience. Scott was exceptional Definitely FIVE STAR
1/6/2026
Lukas G. VERIFIED CUSTOMER
Well, I made appointment but feel like it didn’t matter. My appointment was 10:15 am. Was brought in 9:56 am. And at 11:36 am lukas called ask had I heard any thing, he sitting in lobby, and went to Scott and states 2 more in front me, and that he would be another 45 mins wait time.
I had appointment to be to at 1:15 pm for arrival of 1:00 pm. Please take mind my drive time 20 mins from my job. Also lukas needed be somewhere at 12:15 pm. So instead of service provide update lukas at like 11 am it taking little longer, how can we help. Both me & him had jump
Into action & figure out.
This shouldn’t be expected.. You guys offer service. But some of your advisors do not have people skills.
If they did I would not be getting someone each time. Also as a human we have bad days & not allowed to make mistake & go on. So why do the advisors/ assistants manager get hold over humans head.
Communication goes long way..
1/6/2026
Clayton S. VERIFIED CUSTOMER
Scott was great
1/6/2026
Aaron H. VERIFIED CUSTOMER
Jim is a great Service Manager I have always found him to be professional and on top of things. It’s always a pleasure working with him. He has great customer relations and service a great asset to any team!
Sincerely,
Aaron H
1/6/2026
Eliezer T. VERIFIED CUSTOMER
Charles was very professional
1/6/2026
CHRISTOPHER P. VERIFIED CUSTOMER
Painless and a huge support improvement compared to what I’m used to with other manufacturers and dealers
1/5/2026
Angela V. VERIFIED CUSTOMER
I’m very frustrated.
1/5/2026
Lani R. VERIFIED CUSTOMER
Scott was professional and friendly. He answered all my questions reviewed everything with me after my car was fixed and I was on my way. He also made sure I had a Lyft driver to and from the dealership.
1/4/2026
Donald C. VERIFIED CUSTOMER
Had an appointment and after checkin we were told it would be 2 hour wait. Although they offered to take us somewhere we had driven 45 minutes and had nowhere to go. Very disappointed
1/4/2026
Joe K. VERIFIED CUSTOMER
Yes, I was completely satisfied with my experience and service provided by Scott today. He communicated well with me and took care of being in all my needs.
1/4/2026
Sandra W. VERIFIED CUSTOMER
Professional, friendly, and kept me informed the whole time.
1/4/2026
Tony B. VERIFIED CUSTOMER
No issues and they did a great job answering my questions
1/4/2026
Matt H. VERIFIED CUSTOMER
All good, fantastic service.
1/4/2026
Christopher K. VERIFIED CUSTOMER
Very good service
1/3/2026
Eric B. VERIFIED CUSTOMER
Great, efficient folks.
1/3/2026
Anagha I. VERIFIED CUSTOMER
Charles is a human that needs to be protected at all costs. Throughout my visit, he was kind and understanding. Sitting at the center for my 1.5 hour service, I watched Charles interact with customers with the utmost respect, addressing everyone by sir/ma’am, explaining issues with their respective cars in a way that makes sense. Charles doesn’t use advanced lexicon or make you feel inferior. He treats you like a human being, which is very refreshing. He and Sarah are wonderful and I always love bringing my Corolla in to get it serviced with them.
1/3/2026
Lincoln H. VERIFIED CUSTOMER
Charles provided great service with utmost professionalism.