Toyota of Colorado Springs Auto Repair Service

JP was kind and did everything possible to make a negative situation and experience better with the miscommunication within the dealership and I.

Friendly and helpful

Lori did the service. Great job!

Service with Randy is always excellent. He went out of his way and found that I had 5 additional oil changes I had already paid for when I bought the car. He also took the time to give me a recommendation for custom leather seat covers.

JP is absolutely fantastic to work with

Ashley is incredible to work with. She establishes a rapport from The moment she greets you at your vehicle. Never once did I feel that she was going to tell me all of the things that were wrong with my vehicle but rather ensure I knew what was priority. Thank you Ashley!

My car was detailed, rhere where a couple of places that were not cleaned. The consel between the sears was not cleaned in the inside and the there were places that weren’t cleaned . The outside of the car were was cleaned and looked good. The service department was great

Job well done as always we are keeing you in mind for our next automobile

Nick was very efficient and helpful. He got the job done way faster than I was expecting!

JP worked with me when I dropped my car off because the number of hours it would take on a Saturday to do the diagnostic was longer than I expected to wait with 3 kids. I was able to pick up my car when the inspection was done at a time that worked best for me, as well. He communicated with me professionally and scheduled the repair timely. Overall, excellent service! Thank you!

Kevin was on time on task and even ahead of schedule. Thanks, Kevin!

Scott was very helpful and kept me informed. Thank you.

No comment

Very honest about the pricing. Unlike most other car dealerships no bulls no extra charges. Besides the vehicle price I had to pay the government fee and sales tax Very impressive.

Always a good experience!

He was very polite, friendly, knowledgeable, and thorough. He explained everything extremely well. The service was excellent.

Ashley was upbeat, excited and appeared to be very happy with her job. Her friendliness made what can be a stressful task for customers, not bad at all. Highly recommend!

I wanted the charging area fixed. Only the cigarette lighter was fixed the USB wasn’t. The service provider was very friendly but when I dropped off the vehicle, I wasn’t able to contact her. Hence the confusion.

From the beginning, I felt the services provided were lacking and unsatisfactory. My engine failed on my 22 tundra and I was left stranded. On 23 May, my truck was delivered to Toyota of Colorado Springs for repairs. I was not informed or updated through out almost the entire process. This left me worried and concerned as a customer. The point of failure it seems, was when I spoke with my SA (Service Advisor) she informed me she accidentally left a voicemail on the wrong phone number. I requested my SA leave me a detailed voicemail on the correct phone number due to dealership systems being down. This did not happen. I called the dealer on 7+ occasions, after those attempts I was finally contacted and informed about my truck. Keep in mind, I left a message twice for two different persons to notify my service advisor of my concern but was ignored. On the 3rd attempt I was finally updated. June 12 was the day I received an update. Additionally, I was provided a loaner vehicle (Highlander LE) which I appreciated. However, the maintenance reminder was on. This loaner was in need of a service/repair. This left me again, lacking confidence in this dealership’s abilities to provide satisfactory customer service. I have been an avid and loyal customer of Toyota for over 13 years. I was never failed or left uninformed by other Toyota dealers. This was a first, and I certainly hope the last. My trust and confidence in Toyota of Colorado Springs was affected. However, I do believe in 2nd chances and giving the opportunity to make a wrong, a right. I kindly ask that moving forward, I am provided with JP as my new SA. In the absences of my SA, JP seemed to be very productive, caring, and proactive in handling customer concerns. Respectfully, Loyal Toyota Customer

Zach Was very knowledgeable friendly and kind