Randy Lee is my favorite CS Toyota employee. He is gracious and informative.
8/13/2024
Hope F. VERIFIED CUSTOMER
Amazing service as always! Thank you so much!
8/13/2024
Alexandra M. VERIFIED CUSTOMER
Nicholas was awesome! Thank you!
8/13/2024
Morgan M. VERIFIED CUSTOMER
I did not like my service at Toyota of Colorado Springs. My appointment was at 12pm and I dropped my car off at 11:55pm. I got a call at 12:30pm saying “are you still coming to your appointment to drop off your car?” I told Kevin that I already dropped it off and he stated that he couldn’t find my car. The communication was awful. It took Kevin a long time to even give me an update after I had called twice asking for one. He finally got back to me stating my car would not be ready that day. The next day which was Saturday 10 August I called at 1pm to ask for an update. The person told me that Kevin was not working that day and that my car wouldn’t be looked at until Monday 12 August. Kevin never told me I would be without a car basically for four days. It would have been nice to know my car was not going to be worked on for 3 days. The lack of communication is terrible. I shouldn’t have to call several times just for an update and be without a car for four days . It would have been nice to be told / prepared so I can make my arrangements.
8/13/2024
Ernest J. VERIFIED CUSTOMER
Windshield damage should have been covered, I paid for it when I bought the Grand Highlander with CASH.
You need to do better
8/13/2024
Len M. VERIFIED CUSTOMER
Both Ian and the technician were a true professionals and went above and beyond doing a great job and impeccable service.
8/13/2024
John F. VERIFIED CUSTOMER
Great Servive!
Ian and his team are commendable assets for Toyota of Colorado Springs
????
8/12/2024
Bill P. VERIFIED CUSTOMER
Quick easy in and out. Everything went smoothly!
8/11/2024
Robert T. VERIFIED CUSTOMER
Service was fine. However, copy of multipoint inspection report was not provided at checkout which is unusual in my experience. I was told it would be sent to me later. Have not received it yet
8/11/2024
Teresa S. VERIFIED CUSTOMER
No need to contact me, I'm just disappointed that it take almost 2 hrs for oil, filter and rotation 1st apt of the day.
8/11/2024
Mark F. VERIFIED CUSTOMER
Sarah was friendly and very helpful. A true professional.
8/11/2024
John J. VERIFIED CUSTOMER
Really helpful and knowledgeable.
8/11/2024
Brian M. VERIFIED CUSTOMER
Nick was great ???? super helpful with both of my vehicles
8/11/2024
Tyler G. VERIFIED CUSTOMER
Great, fast service.
8/10/2024
William E. VERIFIED CUSTOMER
KEVIN discussed the service options with me, what I should do now (was overdue) (coolant change) and what was not quite due, sparkplug.
He answered my text question quickly.
Lyft/Uber is better than shuttle.
8/10/2024
Keri H. VERIFIED CUSTOMER
Great service! Friendly, informative, prompt.
8/10/2024
Andy W. VERIFIED CUSTOMER
Easy service appointment,
8/10/2024
Christie L. VERIFIED CUSTOMER
Waited sn long . . Still need parts
8/10/2024
Sharla D. VERIFIED CUSTOMER
Job was done quickly, efficiently, and correctly. Couldn’t ask for a better experience.