Toyota of Colorado Springs Auto Repair Service

Randy Lee is great!

Randy Lee is an outstanding addition to Toyota of Colorado Springs service department. Randy is extremely professional and courteous. Randy made me feel, definitely the way a customer should feel. Important! Thanks Randy Lee

Scott is great. He is always looking out for my best interest.

Ian provided very professional and knowledgeable service in my Toyota Tacoma involving its 100k mile service. He was quick to get my truck in the shop and a lyft on its way. Ian followed up promptly via phone call to review additional services required for my truck and was able to answer all of my questions regarding the recommended services. During the checkout process I expressed to Ian that I had a 15% off coupon in my mail box but was unable to retrieve it due to leaving my mail key attached to my truck keys which were left with the dealership. Ian was happy to accommodate and honor the discount which I thought was above and beyond what was required from him to do his job. I drove home feeling confident that my truck was taken care of and received the attention and care that all customers vehicles deserves. Bravo Zulu Ian.

Very professional organization top to bottom!!

Ian is great, give him a raise

Scott Gordino always takes very good care of me. Service is 10 star rating. He was so helpful to get my tire fixed and get me in and on my way.You guys need to give that man a raise

Ashley is very professional and customer service oriented!

Very thorough inspection and letting us know what we needed done and fast delivery of our car when finished. Kevin keeps you informed every step of the way.

Ian did a wonderful job keeping me in the loop even with a parts hold on my transmission. He was sure to get me into a loaner and made the entire process as stress free as possible! Wonderful Toyota tech! Hope to work with him again.

Very professional

Rose continues to be the best. Pls give her a raise!

Nicholas was great to work with.

Ian was very friendly and he never made you feel like you’re just another customer.

Kevin is always professional, courteous and friendly. He is why we keep coming back for service.

I felt as though Kevin Whitlock was very comfortable in his position as an employee. I was checked in by another service representative, not Kevin. Kevin was chatting with other employees at the service desk and when he was told that I was his assigned customer, he walked to his 'spot' behind the counter and sat down. No greeting to me. I spoke to him first. My check in and questions were being handled by the first service rep. He never assumed responsibility for my service appointment. His disinterest in me as a customer was palpable. He seemed to have some kind of special power. It was unsettling to have 'my guy', I had his name in my appointment text, walk past me, with zero personal interaction, and sit in a chair not near where I was filling check in paperwork With an employee that was not 'my guy'. He did tell the other service desk representative how much to charge me. I had to ask what was the estimated amount. The bill I was asked to sign said $150., I knew that amount was not correct. Kevin never moved from his chair! The other employee, the one actually checking me in, had to walk to Kevin. I had to speak louder than I like so Kevin could hear me. I was in front of the computer of the employee who was filling out my check in paperwork. Kevin gave a couple of numbers, settled on one, and told the other employee to charge me that amount. Is he the boss? Why was he assigned a customer to greet and check in if he doesn't need to do it for his job? He was dismissive and acted as though the act of shaking a customer's hand was too much work for him to get off the chair he was leaning back in. When I returned to pay and get my car, Kevin was still sitting in his chair, leaning back. My paperwork and a pen were already on the counter ready for me. He told me "the keys are in the car". I asked a question, he answered, I signed and handed him the paperwork - he never got off the chair. I stretched out my arm to reach him to hand over the signed papers. No welcoming attitude. Not a good customer relations atmosphere. I regret bringing my wife's car in. The car looked great! Good work by the detail technician. This is the second car that I have had detail work done on in the past month. This is an elective service that I chose to have done at C.S. Toyota. The customer contact that I had with my '23 Prius, two weeks earlier, was very different. The first service appointment was so well handled that I wanted to have my wife's car detailed, too. I made an error in judgment. When I called to make the appointment, I was told by the scheduler that since the car I was calling about was new to CSToyota, I would be assigned a customer service representative. My Prius is serviced through Scott. Never had an issue before. Scott explains everything. I feel he cares about my car and wants me to be satisfied with the quality of work that's been delivered. I am disappointed with your company's service. Yes, one employee can affect your business. Kevin was my contact. I didn't set up the system. Kevin showed me that I wasn't needed. Regards, Yonge S

Rose is awesome, knowledgeable and accommodating.

Nick is a very knowledgeable advisor and was able to let me know more about my car I just bought! Even told me the name and accent of the wood trim! Very friendly. Firm handshake. Will be returning. Thanks Nick!

Thank you Kevin! It’s great working with you! Thanks for taking a good care of my truck!!!

Great work. I came in 30 minutes early and Ian had me out faster than I expected!