Randy is very knowledgeable and kept me well informed
12/31/2024
Laura L. VERIFIED CUSTOMER
If you want accurate metrics, it would make more sense to open the R.O. when the customer actually arrives. At least 2 of us were in line outside the bay door for at least 15 minutes before we could pull in and be logged in. My appt was at 8:30. I was logged in at 8:49, but my wait time should be accurately reflected. I would think that IS the customer experience you are trying to measure.
12/31/2024
Judith R. VERIFIED CUSTOMER
You guys always give great service
12/31/2024
Colleen S. VERIFIED CUSTOMER
Sarah was very polite and prompt with her responses. She provided great service - thank you Sarah!
12/31/2024
Clarence J. VERIFIED CUSTOMER
Are you talking about the service on November 13? Tire was bad and you replaced it. Great job
12/31/2024
Holly M. VERIFIED CUSTOMER
Scott was kind and professional. He did a great job
12/31/2024
Charis Ministries. VERIFIED CUSTOMER
Jeff Patterson is amazing! Pastor Lawson Perdue, Charis Christian Center, Colo Springs
12/31/2024
Terry E. VERIFIED CUSTOMER
Sarah was awesome! Friendly, quick and knowledgeable
12/31/2024
Jordan M. VERIFIED CUSTOMER
Ian is a really nice guy who helped me get work done on my truck!
12/31/2024
Kendall W. VERIFIED CUSTOMER
Randy was a professional and the service at the Toyota of Colorado Springs was everything that I expected
12/31/2024
Barbara H. VERIFIED CUSTOMER
My car was serviced promptly at my appointment time. I was able to use a coupon for the required oil change and was on my way home a little over an hour later.
12/31/2024
Vytautas Vito. VERIFIED CUSTOMER
I will not be using your service department anymore as I have lost all confidence in their ability to keep my vehicle in good working order!
The quality of service has gone down since the dealership is no longer owned by Larry H. Miller Group.
12/29/2024
John X. VERIFIED CUSTOMER
Very friendly.
12/29/2024
Dianan M. VERIFIED CUSTOMER
Kevin from the service department was a true professional. My tire was fixed.
12/29/2024
Shirley H. VERIFIED CUSTOMER
Great service
12/29/2024
Janice C. VERIFIED CUSTOMER
Hey Kevin, thank you for your service today. That’s why we continue to have “only” the Toyota dealership do our servicing for all our vehicles.
Thank you again sir!
12/29/2024
Vickie Y. VERIFIED CUSTOMER
Took over 2 1/2 hrs for my appointment. I felt like he was more interested in watching his football game. Asked if they good look in the glove compartment and didn’t even put my sunglasses back. I asked to keep my original tires, then when I was finally done, he forgot to tell the guys that I wanted them back.
12/29/2024
Clyde G. VERIFIED CUSTOMER
I. Asked for three things to be done. One fix gas lock, two fix cylinder for key, three replace Dom light. This was all I asked for I got charged for oil change which I did not asked for and a tire rotation, which I had just had a tire rotation and alignment where I bought my tires a month ago. When I brought my truck in my tail gate latch was not broken,that is why I didn't understand when they told me it was broken, so when I got home I noticed it, I called to see what had happened, no one new when it happened, they just could of said when we went to fix the tailgate it broke, I would of understood and just had it fixed. If you check your records you will see l have had a lot of work done on that truck which I bought there many years ago. And have spent well over 10,000 dollar with you. Thanks. C Graves
12/28/2024
David C. VERIFIED CUSTOMER
With a rough start the service manager Dan made everything good.