I was recommended to buy 4 new tires from you as there was a nail in one. The tech said that it was too close to a sensor and could not be removed. I took my car to Rex tire they removed the nail for $20. I’m guessing I saved a lot of money.
3/29/2025
Rosie Eric. VERIFIED CUSTOMER
Thank you
3/29/2025
Grant A. VERIFIED CUSTOMER
The technicans failed to inquire about additional maintenance items for special operating conditions or advise that the service department does not include these within the complimentary service mileage/time frame.
See, Toyota Rav4 Hybrid 2024 Warranty & Maintenance Guide page 38 Section 5,000 miles or 6 months subsection Additional Maintenance Items for Special Operating Condition (note3) Repeated trips of less than five miles in temperatures below 32F/0C: Replace engine oil and oil filter (note2).
Under note 3 it lists "Perform these service items only if you drive primarily under the conditions indicated." This was not questioned but yes the car is driven under this conditions especially since my wife lives and works downtown colorado springs. When the weather is good she takes an electric scooter and when freezing/snowing which is much of winter the rav4 hybrid is used.
I am surprised given colorado springs winters that this question is not even asked by any technician when servicing a vehicle and reflects poorly on the organization.
3/29/2025
Patrick S. VERIFIED CUSTOMER
Kevin has been my service advisor for 5 or 6 years. As always he takes excellent care of my 3 vehicles.
3/29/2025
Carl G. VERIFIED CUSTOMER
Strather talks very softly and I had to really pay attention to what he was telling me. Nice young man!
3/29/2025
Micheal S. VERIFIED CUSTOMER
Sarah was professional and kept me updated as needed.
3/29/2025
Heidi Y. VERIFIED CUSTOMER
This is the second time I went in to have my screen in my vehicle fixed and they told me it’s an Apple issue. Not sure why they didn’t tell me that the first time and why they can’t get an update from Apple for the car. I can’t use a major piece of equipment in my car.
3/29/2025
Alfred S. VERIFIED CUSTOMER
Excellent service, knowledgeable advisor.
3/29/2025
Tyler J. VERIFIED CUSTOMER
Ashley Malcom is amazing.
3/29/2025
Nikki F. VERIFIED CUSTOMER
Everyone was great but Ian stands out. He kept me updated the entire way and organized a loaner to be delivered to me, that was incredible. Having to fix unexpected things isn’t fun, Ian really made it less painful.
3/29/2025
Don M. VERIFIED CUSTOMER
Always get amazing service from Ashley!
3/29/2025
Brian M. VERIFIED CUSTOMER
Kevin is always professional, kind and takes great care of us
3/29/2025
Kamal J. VERIFIED CUSTOMER
Thank you so much for taking care of my vehicle. I would like to especially thank Ashley for awesome customer service. She was really helpful and I am very grateful to her as she arranged the lyft ride to my home as I had other things to take care of while my vehicle was inspected.
Very pleased with the overall service.
Thanks again guys
3/29/2025
Chyrl M. VERIFIED CUSTOMER
Jim was friendly and informative. He answered any questions I had and worked hard to get my vehicle in and done.
3/29/2025
Kathleen V. VERIFIED CUSTOMER
Scott was great, very professional and knowledgeable. I appreciate seeing a familiar face from prior vehicle service, gives your customer confidence that you can retain your best service advisors.
3/28/2025
David W. VERIFIED CUSTOMER
Jim was very helpful and communicated all that was happening with our vehicle.