I showed up unannounced and without an appointment to have a recall performed on my wife’s Rav 4. I was prepared to leave the vehicle for a couple days since Jim informed me of a back log of work. I was surprised to receive a text from Jim the following morning that my vehicle was ready.
I was very impressed with not only the polite and professional reception I received from Jim and your staff, but the clean orderly and well run service drive. As a retired auto mechanic of 50 years I can honestly tell you you, I have seen numerous service drives with which to compare. I was impressed!
4/2/2025
Patrick C. VERIFIED CUSTOMER
Kind of ridiculous that replacing a missing oil cap takes almost 7 hrs. I took the first appt to service my vehicle at 745 am and didn’t get my car back until 3pm. All that was done was the routine maintenance and when the inspection found the missing cap someone had to go to the other dealer which is only 20 min away. I appreciate getting the cap instead of having me drive and get it myself, however 7 hrs seems excessive and led to me missing a whole day of work since I need my car to do my job
4/2/2025
Ray R. VERIFIED CUSTOMER
Always great service Sarah is the best!
4/2/2025
Juan G. VERIFIED CUSTOMER
Great service
4/2/2025
Robert H. VERIFIED CUSTOMER
A1 Service. Great job keeping me updated, strong attention to detail, this man deserves a raise. Thank you.
4/1/2025
Mark H. VERIFIED CUSTOMER
Sarah was awesome! Thank you!
4/1/2025
John K. VERIFIED CUSTOMER
The service was done in a timely manner.
4/1/2025
Joseph B. VERIFIED CUSTOMER
Your service department is exceptional.
4/1/2025
ANGELINA B. VERIFIED CUSTOMER
Thank you for the wonderful professional service
4/1/2025
Robert B. VERIFIED CUSTOMER
Scott G in service is always superb! He sets the bar for excellent service.
4/1/2025
John T. VERIFIED CUSTOMER
Sarah was wonderful. She kept me informed and checked on me when she did see me. Overall a very professional young woman. If I used Toyota on a regular basis I would love her to be my service rep. You have a great one there.
4/1/2025
Brain W. VERIFIED CUSTOMER
Sarah was excellent. Whatever you're paying her, it's not enough. ????
4/1/2025
Gabriel R. VERIFIED CUSTOMER
Jim was awesome as hell and very helpful.
3/31/2025
Doyle D. VERIFIED CUSTOMER
Very efficient at handling my needs, arranged Lyft rides timely.
3/30/2025
Lori C. VERIFIED CUSTOMER
When you send a message with the inspection results you may want to include the fact that people need to reply. I sat there for over an hour waiting for my car. When I finally asked the girl said I sent you the report did you not get it. Kevin always came to get you and go over everything and ask if you would like to have the services done while your there
3/30/2025
Shawn S. VERIFIED CUSTOMER
Jim was great and very knowledgeable. He deserves a raise