Scott is knowledgeable, kind, and on top of details
6/5/2025
Michael H. VERIFIED CUSTOMER
Randy was great! Very friendly and helpful.
6/5/2025
Philip L. VERIFIED CUSTOMER
Randy Lee was so helpful in explaining the process for our 2024 RAV4.
6/5/2025
Mike C. VERIFIED CUSTOMER
Excellent service
6/5/2025
Geraldine G. VERIFIED CUSTOMER
It took three hours to do a routine Maintenance, oil change check the car out, rotate tires. Understand you were very busy but this was unreasonable, something is wrong when this occurs. Did you overbook? People you came in after me were long gone and I’m still waiting. Also your text explaining the charges the print was so small was difficult to read for a senior. Extra work was offered that I didn’t have a clue about, the rep should come and explain it. No personal touch?
6/5/2025
Emily F. VERIFIED CUSTOMER
Everything was perfect. Thanks!
6/5/2025
Todd V. VERIFIED CUSTOMER
Great changes from a year ago.
6/5/2025
Maura M. VERIFIED CUSTOMER
Kevin Whitlock service advisor is the best
6/4/2025
Julia P. VERIFIED CUSTOMER
Always great customer service!
6/4/2025
Shane R. VERIFIED CUSTOMER
What happened to customer service and having a conversation with your customers? Sending a text message with a bunch of add ons to the reason I'm there feels like you're just trying to upset me rather than actually giving a suggestion based on your inspection. If you actually explained some of the items, I'd probably approve of some. A text message with no explanation, no reason for suggesting them just feels like, your customers are a number and you really don't care about us. Just my $.02. I prefer a place with a conversation or personal interaction. I can't stand the self check outs at the grocery store and this is how this feels just providing my feedback for you.
6/4/2025
Penny W. VERIFIED CUSTOMER
Explained everything and was accurate about the time involved which I appreciated.
6/4/2025
Jessie B. VERIFIED CUSTOMER
Ashley did a terrific job. She was well organized, help me solve last second questions on problems. Texted me along the way with updates. She found tech agent to solve other issues I remembered. She is knowledgable, charming, polite, and a great member of your team.
Dr Jessie Mastin
6/4/2025
Marcos O. VERIFIED CUSTOMER
Great service yet again with Sarah leading up her team that worked on my vehicle. Sarah is very courteous and keeps a great line of communication. She keeps you updated as work is being done and if there is anything that needs to be addressed. Got the vehicle back in a timely manner and work was top notch. I will continue doing business with toyota and specifically with sarah and will recommend friends in need of services as well.
6/4/2025
Seth E. VERIFIED CUSTOMER
Sarah was a pleasure to work with.
6/4/2025
Rick D. VERIFIED CUSTOMER
Very pleased with the service. All started with how i was greeted and
Throughout.
6/4/2025
Delma A. VERIFIED CUSTOMER
Ashley was very professional and super nice. Everyone was very polite! I always feel confident that the service is top notch!!!
6/4/2025
Ian S. VERIFIED CUSTOMER
Great experience working with Strather Shaw, he listened to the issue i had and brought it up to the technician. I’ve had this issue since day one and other toyota service technicians would tell me it’s normal. I will be bringing my vehicles to him. Thank you.
6/4/2025
Holly M. VERIFIED CUSTOMER
Ashley kept me informed and made sure I understood what options I had. I appreciate her friendly service.