Toyota of Colorado Springs Auto Repair Service

Sarah was absolutely wonderful and represents the brand so well

Great customer service today!:)

It was quick. and Jim and his crew are so professional

Sarah was quite great. Always good service

I have a major complaint with your Service Mngr Sarah M. and Eli the Tech. I brought my 23 Tacoma Pro in for a 30K service. After some deliberation I decided to buy some Toyo Tires Open Country III AT tires. Sarah ordered them and I took a ride home. I arrived at Toyota around 1545 and was informed by Sarah my vehicle was ready to go. As I did a walk around my vehicle I noticed that I still had Goodyear Kevlar tires on my truck and NOT my Toyo's. I walked back to Sarah's desk and informed her I had wrong tires on my truck. She didn't believe me so she walked out to truck to verify. Upon her return I was told she would replace tires with ones I ordered w/o doing an alignment. I said NO, you will do another alignment as they are totally different tires. She agreed. Needless to say I didn't get truck back until 1800. I'm very disappointed in the service I received or DIDN'T receive in a timely manner. I've owned Toyota's since 1978 and love the brand, but your Service dept. needs some training going forward. I've never received since bad service from a Toyota dealership. Losing a customer may to matter to you, but my belief in your service dept. lends me to find another dealer that cares about their customers and attention to details. I did tell Sarah I would like to talk to someone in charge but that never happened. Have a nice day. Thank you, Terry F

Sarah is very costumer oriented and answered every question I had in detail. I left very pleased with the service she provided. Thank you for hiring excellent staff.

Ashley was so pleasant and kind, her personality is contagious. Having her on your team is a win-win

Strather was very professional and courteous. I appreciated the communication and quick service. Thank you again for a very enjoyable experience.

Service is always pleasant and helpful. I especially like seeing the options that need to be addressed so I can financially plan.

She is just full of energy and makes you feel as though she's not just there to work but to have an a welcoming environment for not just the customers but also the team she works with. Love to see her eat nerds, it's fitting.

We had our vehicle serviced and checked less than a month ago and had to come back in for major repairs. I was told that I could get a ride home and was asked to sit in the waiting area. An hour and forty minutes went by, and I asked about the ride and was told they never ordered a ride for me. Then the repair was quoted at over $1,000 more than another mechanic quoted. We have loved the service at this dealership in the past, but this was not a good experience.

Strather was excellent. Prompt and very helpful.

She was the best!! She got me a lyft ride to work! Very friendly and helpful

Amanda was kind, helpful, and straightforward. 5 stars all around!

Excellent service in a difficult situation as the internet was down.

The service was completed in a timely manner.

Scott is a consummate professional who makes me feel like I’m his only customer. He is THE reason I have service for both vehicles done at your location.

Service was outstanding and performed very quickly. The service staff was very friendly. Keep up the good work Toyota of Colorado Springs!

Scott was awesome putting the report in perspective. I appreciate the honesty.

Sarah was on top of all the issues and very helpful. I would give her a 10 out of 10. Thank you. Bob