Toyota of Colorado Springs Auto Repair Service

Muy bien con todo hatentos muy horgulloso por el trabajo

Kevin gave excellent customer service

Sarah Massanou is wonderful respectful lady her job simply was Fast , on time and PRO

Kevin was very nice and explained everything I needed to know. It was appreciated.

10/10 Randy went above and beyond. Had great communication. Thanks!

The nose I wanted diagnosed is continuing and was not resolved. The alignment to correct the shimmying in the front end continues.

Ashely is super friendly and responsive! Eager to help fix any issues I saw or answer any questions I provided.

Sure

Work finished on time wihout any issues.

All went well .

Randy Lee was great. Friendly and fast service. Thanks also to Cole Meredith for his service knowledge

Amanda was helpful and kind.

Kevin did a fantastic job start to finish during my visit today. He first helped me successfully troubleshoot a radio issue upon arrival and then he thoroughly explained what a HV battery filters cleaning entailed and where they were located. THANK YOU Kevin!

Always a pleasure working with the service department. All the staff has always treated me well.

I didn't get a diagnostic in writing or estimate. Only the charges with zeroes on receip. I will stop by tomorrow to get them. Thx

Friendly, communicative, quick and efficient!

Randy Lee was professional and clearly explained what services my vehicle received.

Ashley was very friendly and explained the process to me.

Very professional

I think Randy Lee is amazing. I must say I was incredibly disappointed when I called to make my appt that I now have to specify that I want Randy Lee to work on my car. One of the reasons I have been so happy with the service at Toyota of Colorado Springs is that when I first took my car in for service, I was assigned Randy Lee and he was my service provider no matter what happened. I didn’t have to specifically ask for him. This was only reason I continued service at Toyota of CS instead of going to my regular mechanic. We are now in the market for a new car and I’m very hesitant to purchase it at Toyota of CS since they have completely changed how their service department functions. This is, of course, not because of the service department which is outstanding. I’m sure this was a policy put in place by upper management and I must say I will likely purchase my next Toyota at a different dealership unless Toyota of CS decides to return to the way they had their service department organized prior to this change. I can’t imagine why a company would make the service department less efficient and more chaotic. The way it was before was perfect. And I have no interest in anyone other Randy Lee working on my car. Why would you take this amazing service model away from customers?