Great friendly staff and I was probably too hard on em. Was just unhappy about my tire inspection and then proceeding to have a bubble after you guys gave it back to me. No one said anything to me about the bubble when I was leaving and that makes me believe that you guys definitely had something to do with it. I felt lied too. The oil change already took 2 hours which was frustrating and after that much time goes by your mind begins to think that something went wrong. My air filter was installed upside down which resulted in a whistling noise. I had warranty on the tire and they put the spare on for me which was very appreciated. The tire ended up having a nail in it which had nothing to do with the bubble on the sidewall. The nail would only be visible if the tire was taken off the wheel. Nonetheless everything worked out but it was still disappointing. I wouldn’t have thought about it for a second if they would’ve told me they inspected it and found the bubble. But they were going to let me drive away like that.
2/9/2024
Francesca D. VERIFIED CUSTOMER
Bryan was very kind and helpful. He explained what was on the docket for my care appointment and gave me a review of what was completed before getting me back to my vehicle. Thank you!
2/9/2024
Jami M. VERIFIED CUSTOMER
He was timely and kind, and made sure I knew what was going on with my vehicle and how long it would take.
2/8/2024
Neil B. VERIFIED CUSTOMER
Courteous and thorough service. Very easy to schedule the appointment good communication throughout.
2/8/2024
John M. VERIFIED CUSTOMER
Great experience. I love the Service area re-model.
2/8/2024
Jef H. VERIFIED CUSTOMER
None
2/8/2024
Nadja S. VERIFIED CUSTOMER
I loved the video from the technician. However, he spoke so quietly it was difficult to hear anything. Perhaps, he talk louder? Thank you for always washing my car.
2/8/2024
Jeffrey A. VERIFIED CUSTOMER
Your team was courteous, helpful and competent. My car felt refreshed and responsive when I got it back. My only disappointment was that I had received a $15 coupon in the mail just a week ago for an oil change, w/tire rotation) but I had left it on the kitchen table and since they couldn’t verify that I actually had gotten it, so they wouldn’t honor it. And so although they did a great job, I would still give your company an “F” for being a cheap, money grabbing company. Jeff Allen
2/8/2024
Heidi R. VERIFIED CUSTOMER
Nate did a great job of letting me know what was being done with my car overall good.
2/8/2024
Kathleen D. VERIFIED CUSTOMER
I had a tire light on, and I asked
Them to check because my hatchback hatchback wouldn’t stay open and my back up camera wasn’t turned on. I was there for 2 1/2 hours they put air in my spare tire and said they couldn’t do anything about my back up camera because it was aftermarket and I needed new struts on my hatchback and they didn’t have them in stock. I think my having to wait 2 1/2 hours for this was really Unnecessary I am not happy at all about the weight
2/8/2024
Yesenia M. VERIFIED CUSTOMER
Great experience with the entire staff! Denis and Sicilia were very helpful and made me feel comfortable and safe.
2/8/2024
Kathleen K. VERIFIED CUSTOMER
I really liked the communication that is in place now. The video was fantastic. I didn’t have appointment but was serviced as if I did. Thank you
2/8/2024
Jared G. VERIFIED CUSTOMER
Thank you
2/8/2024
Connie M. VERIFIED CUSTOMER
Chance did a fabulous job. He was very courteous and attentive to all my questions..
2/8/2024
THOMAS L. VERIFIED CUSTOMER
Completely satisfied….have been a customer for years
2/8/2024
Kevin T. VERIFIED CUSTOMER
Always a pleasant experience. New facility is nice!