Baxter Toyota of Lincoln Auto Repair Service

Took 3 hours and 15 minutes for an oil change and tire rotation.

I was not pleased with Stephanie. While waiting for my car, I was sitting in one of the chairs with the trays, right by the Tacoma. I received the text alert that my car was done, so I packed up my things and walked to the service desk. I heard my phone buzzing but could did not answer because I knew i was going to check out. I saw Stephanie on the phone and heard her say your car is ready. I asked if that was my voicemail since I heard my phone buzzing and she said yes, but seemed annoyed. She then commented that she called because she looked for me and she couldn't find me. I replied i was surprised since I was sitting right over there in the chairs. She said she called for me and I didn't answer. She then started to hand me papers and I said I had a coupon. She sighed loudly and told me in a very irritated tone that she'd have to redo ALL the paperwork. I replied sorry and she then stated that it says to present the coupon when I arrive. She was not pleasant and it's the first time in the years I've been getting service there that I've ever been disappointed with the customer service at Toyota. It took her less than a minute to fix the paperwork and the only reason it took that long was because she struggled with the staple and stapler. I'm sorry I was such an inconvenience.

Ty was expedient, got things set up and then closed out quickly. Thanks Ty.

Stephanie is TOP-NOTCH! Excellent service and communication! Thanks

The work was done in the time promised. The communication and report of the service were both very good.

Good service

Erin was of great help on answering my questions. Thank you!

Stephanie is amazing! She is very knowledgeable and welcoming and put my mind at ease. My trip was significantly less stressful than I had anticipated due to her good management, organization and excellent people skills.???? -Lindsey Sullivan

They said it was the low pressure ac hose but I know for a fact it was the high pressure relief valve on the front face plate of the compressor Didn’t have a good gut feeling so I left Offered to lower bill to 0 but I said no I regret it now the diagnostic was worth 0000

Very helpful, kind and knowledgeable.

She was treating terms of customer service and Very helpful.

Stephanie was so sweet and helpful! Answered my questions and came with extra information that she thought I would want to know - which I did!! Very attentive and a forward thinker! Thank you so much Stephanie!!

I was scheduled for a 12:15 36,000 mile appt. So tire rotation and I scheduled 3 wiper blades to be replaced. I was there for 2hrs and 15 min. My service advisor was nice but that seemed a bit excessive for the little to no work that was done. I try giving them a break because I know everyone is overloaded but I have not once been in and out of the dealership in less than 1 hr 30min. I’ve never had a dealership with such long wait times. No need to contact me just wanted to provide context.

Excellent service

Took 2 hours instead of 1 and my vehicle sat there done for 30 minutes before I could leave with it

Excellent service rep. Really appreciate you being open early in the morning.

Aaron was very great to work with

He was great!

Did you even do the work?? The radiator cap was not put back on. Coolant leaked out and went all over my engine compartment. I don’t think it overheated, but it’s a huge mess. I’m paying another shop to fill with coolant & and bleed the system. I’m guessing that should have been included in the work completed at your shop. That’s a very rookie mistake for a dealer technician. Since it was Friday afternoon, I’m guessing the tech was in a hurry.

Excellent