Overall satisfied.
Two things that I would like to pass along as potential areas of improvement. 1-I was not monitoring my emails & replied 20 min after the original was sent. This was the same time as the original service was finished, the tech then took back my vehicle and did the additional brake flush(thank you). I wish someone would have brought the other services items to my attention while I waited in the lounge rather than rely solely on an email.
2-one item from the report was to look into replacing the rear brakes at the next service and as well stated in the video review. I did not put this together with the brake flush service mentioned above and feel like I threw $130 away because this service is needed again when the rear brakes are replaced. Again, a person to talk through the other identified service items would have been great to help bring this to light.
2/8/2026
Katherine C. VERIFIED CUSTOMER
Friendly people work there.
2/8/2026
Kevin H. VERIFIED CUSTOMER
My vehicle was done in a timely manner.
2/8/2026
Ramona H. VERIFIED CUSTOMER
Always courteous and deliver Thank you
2/7/2026
Brad C. VERIFIED CUSTOMER
Brae was awesome. Stephanie Swain was great too! Both were very helpful and friendly.
2/7/2026
Keri Lyn. VERIFIED CUSTOMER
I assumed rotating my tires and topping off all needed fluid levels would include the air in my tires, but my tire pressure light remains illuminated on my dash board. If I could see that the second I drove off the lot I have to believe the technician who worked on my car could see it as well
2/7/2026
Paul K. VERIFIED CUSTOMER
Erin is amiable and makes it easy to do business. She explained the repair and applied a coupon I brought in - thank you!
2/7/2026
Karen K. VERIFIED CUSTOMER
Great job
2/7/2026
Russell V. VERIFIED CUSTOMER
Rather not do survey
2/7/2026
William N. VERIFIED CUSTOMER
Everything was excellent including the greeter. However I was not happy for one reason only. When I called to make the appointment I was told that the service would take 4 hours so my wife drove our Highlander to Baxter and I picked her up. We live 40 minutes away from Baxter. Usually I take our vehicle in and wait for it to be serviced because it only takes about an hour. We weren’t willing to wait 4 hours so that’s why I picked her up. We went all the way back home and no sooner got there when I received a text that our vehicle was ready. 1 hour and 20 minutes is all it took to do the service. We wasted two trips with both vehicles and of course the time it took to do that. Plus my wife had taken off work. If I would have been told the accurate timing of the service when I made the appointment I would have driven in myself and waited. No way was I going to wait 4 hours! Please be more accurate telling how long the service will take. Thanks. Bill Nissen, Raymond, Nebraska
2/7/2026
Ronda E. VERIFIED CUSTOMER
Ty explained what needed to be done and was very accommodating. Very timely service!
2/6/2026
Cameron F. VERIFIED CUSTOMER
Fantastic
2/6/2026
Jared S. VERIFIED CUSTOMER
Normally I get a print out with the inspection for my Lexus, but for my Toyota I took last night I didn't get this. I also didnt get a windshield sticker with the oil change information. The video said my brake pads were gone & said I'd get a quote for it but I didn't get a quote for it.
2/6/2026
Belinda J. VERIFIED CUSTOMER
Everyone was great.. my service rep helped me make good decisions and a plan for the future service. The shuttle was
Timely drivers professional friendly. I’m also appreciate my coupon arriving in the mail to help with expenses. Great job everyone !
2/6/2026
Pamela G. VERIFIED CUSTOMER
Very friendly and efficient.
2/6/2026
Gary B. VERIFIED CUSTOMER
Well done and orofessional
2/5/2026
Jen H. VERIFIED CUSTOMER
When I made the appointment for my oil change, I expressed that I needed to have time to pick up children from school at 3:00, so we agreed to a 12:45 appointment. At 2:30 I asked about my vehicle, and it was still on the lift and had not had oil added or the oil filter installed. They apologized about being busier than usual, and I barely made it to school pick up. I did get a $23 discount for the extra wait.
I had my previous vehicle serviced at Nissan for 10 years, and my usual wait was an hour. I am convinced I should just go back to Nissan for my Toyota service.
2/5/2026
Julie M. VERIFIED CUSTOMER
Justin asked questions and then explained the reason for the question and how the answers directed some of the options on the work to be done. He was patient and even show me how to sync my new phone to the càr. I was late to appt as my new phone alarm didn't go off, yet Justin was very gracious.