I had oil change and tire rotation. In my past experience tire rotation and balance were standard. I suggest Baxter add balance to rotation to complete this part of evaluation on a vehicle.
3/27/2024
Kate A. VERIFIED CUSTOMER
Great service! Love the waiting room. It's a great place to get some work done!
3/27/2024
Ha T. VERIFIED CUSTOMER
Thanks
3/27/2024
Charles S. VERIFIED CUSTOMER
Prompt courteous service
3/26/2024
Brandon Y. VERIFIED CUSTOMER
Trevor was great!
3/26/2024
Allan P. VERIFIED CUSTOMER
Jared did a Great job!
Thank you!
3/26/2024
Tammy J. VERIFIED CUSTOMER
Trevor is awesome! He always listens to me & is a very good communicator!
3/26/2024
Douglas R. VERIFIED CUSTOMER
He was professional and after examining my one tire for a slow leak they found it was leaking from a previous patch they put on and I was not charged. In my opinion honesty goes a long ways. Thanks!
3/25/2024
David N. VERIFIED CUSTOMER
Jared is very helpful
3/25/2024
Merci S. VERIFIED CUSTOMER
Good job and done in a timely manner
3/25/2024
Janelle L. VERIFIED CUSTOMER
Polite attendant and work was completed in good time!
3/25/2024
Alan B. VERIFIED CUSTOMER
Ty Beel was more than accommodating, great service with a great smile. Really appreciated him suggesting new tires and will have to get me a new set very shortly as I’m at 2/32 worth of tread left.
3/24/2024
Jamie M. VERIFIED CUSTOMER
I appreciate Baxter not recommending services I don't need. Trust is important to me and I trust Baxter to only recommend the needed services.
3/23/2024
Mari S. VERIFIED CUSTOMER
Communication thru text was ok
3/23/2024
Robert E. VERIFIED CUSTOMER
Mr Beel was very helpful.
3/23/2024
John S. VERIFIED CUSTOMER
Lack of communication. Took over an hour for a scheduled tire repair. Not a word from anyone until it was done. Maybe I have too high of expectations.
3/23/2024
Lois S. VERIFIED CUSTOMER
I have been a customer of Baxter Toyota Lincoln for over 10 years and have always been satisfied with any service received-until today. I went in for an oil change and was informed that I needed a water pump as well. I had the Tech review my records and the water pump was replaced just 2 years ago. Seems like a water pump that is so expensive ($700) would last longer than 2 years. The Tech informed me that there was only a 12 month warranty on the water pump and there was nothing that could be done. The Tech did ask her supervisor ands he also indicated there was nothing that could be done. My feeling is that there is always something that could be done - even a 10% discount would have made me feel better. I am entertaining getting a new car later this year and may need to consider going to a different dealership.
3/23/2024
Cynthia D. VERIFIED CUSTOMER
There was a hiccup at the time of my check out. Trevor took full responsibility for the error, and I was on my way.