Like everyone these days, we are a family with both parents that work and it’s a struggle to get things done as simple as getting your oil changed. We were given a time slot of 1:15 and we’re told the service would take about an hour, when in reality, it was almost 2. My wife dropped the vehicle off 10 minutes early to be considerate of your time and schedule. She didn’t receive her vehicle back until about an hour 2:45 minutes after her schedule time. She went to the desk at 2:25 and was told that not to worry as it looks like they’re working on it now..We have a 11 year-old daughter that needed picked up from volleyball by 2:45.I get delays can happen in service and take a little longer than quoted, it should not take almost 2 to change oil. I understand they are things that drive delays, your staff should be upfront and approach the person waiting before or near the time provided in those situations in case they have to make other arrangements.
8/12/2025
Jaclyn G. VERIFIED CUSTOMER
Erin made sure to track me down after my car was done. She explained something I had questions about regarding my tires. Great experience!
8/12/2025
Vern J. VERIFIED CUSTOMER
Rapid service with explanation of results.
8/12/2025
Doris B. VERIFIED CUSTOMER
Jared is the best. He is friendly, efficient and kept me updated on the status of my vehicle.
8/12/2025
Brittany U. VERIFIED CUSTOMER
Michael addressed my questions - like the number for the Toyota Roadside assistance, and they did the oil change/tire rotation! Looking forward to coming back!
8/12/2025
Sheena Mae. VERIFIED CUSTOMER
My concerns were addressed. Very satisfied customer here.
8/11/2025
Mehrdad N. VERIFIED CUSTOMER
I appreciate the fact that your team solved my issue even though I had to do a walk-in due to the unavailability of regular appointments on Friday.
Thanks.
8/10/2025
Scott M. VERIFIED CUSTOMER
She was great!
8/10/2025
Nathan H. VERIFIED CUSTOMER
Treighton is professional and communicative.
8/10/2025
Nancy H. VERIFIED CUSTOMER
Always very helpful and explains things.
8/10/2025
Eric L. VERIFIED CUSTOMER
An oil change does not take 2 hrs. Obviously they are bringing in too many vehicles at one time. Not happy either that our 58,000 mile RAV4 has an apparent head gasket leak. Wasn’t a good morning!
8/10/2025
Harriet F. VERIFIED CUSTOMER
A passenger side mirror replacement - 40 minutes from start to finish. Excellent service.
8/10/2025
Wendy L. VERIFIED CUSTOMER
He went the extra mile for me and was very helpful. He also understood my time frame and got me in quickly.
8/10/2025
James R. VERIFIED CUSTOMER
Brae Patton is the best in my book
She is very knowledgable and truly cares Bout her customers.
8/9/2025
James L. VERIFIED CUSTOMER
Steph was great. Will ask for her again next time.
8/9/2025
Boyd B. VERIFIED CUSTOMER
I trust Michael to be honest with me.
8/9/2025
Dale T. VERIFIED CUSTOMER
Appreciate the effort of the early morning team at Baxter. Have been using Baxter for service for quite some time.
8/9/2025
Joseph S. VERIFIED CUSTOMER
My car was kept overnight and I was given a loaner during that time.the car was ready the next morning.I was very pleased
8/9/2025
Curtis G. VERIFIED CUSTOMER
Erin and your service group provided Very good service. Thanks