Jared kept me informed about what was going on and what needed to be done at this time and other things too think about..
8/1/2025
Ler G. VERIFIED CUSTOMER
Thanks Erin Cahill for your doing great job on my truck
8/1/2025
Benjamin R. VERIFIED CUSTOMER
Great guy, super helpful
8/1/2025
Mona C. VERIFIED CUSTOMER
I will certainly fill it out. Best service EVER! As long as he is there I’m there. I’m a widow and in my house this was a boy job. I get rattled a little. Ty helped me feel comfortable. I am sitting knowing and feeling secure that my car was done by your dealership.
8/1/2025
Anderson M. VERIFIED CUSTOMER
Job well done
8/1/2025
John L. VERIFIED CUSTOMER
Great service, good communication
8/1/2025
Michael S. VERIFIED CUSTOMER
Brea did a great job keeping me up to date.
8/1/2025
Russell D. VERIFIED CUSTOMER
I made an appointment for an oil change with Baxter. Upon arrival, they informed me they would not change the oil until it reached 10,000 miles. I was in the dealership for 90 minutes when they realized they had checked in the wrong vehicle and still hadn’t touched mine. The gentleman I was dealing with didn’t even bother to apologize. His name is Mike. I wish they could’ve clarified that they won’t change the oil until it reaches 10,000 miles prior to me driving all the way over to the dealership. This is pathetic. My wife then called the dealership when we got home and requested to speak to the manager. She got their voicemail and they never did return her call. Unacceptable! We have bought two brand new vehicles from Baxter Toyota in Lincoln within the last year and are extremely unhappy!
Done referring anyone to this place if nothing changes! I am really disappointed and shocked
8/1/2025
Bridget F. VERIFIED CUSTOMER
It was a little confusing when the technician went over the findings of the multi-point inspection. He told me that they recommended that I replace two of the air filters. When I asked about it, he said that I could wait until the next 10,000-mile service. My question is, why would he recommend replacing them, and in the same breath say that I could wait to replace them? I chose to wait because I was slightly confused.
8/1/2025
Norman S. VERIFIED CUSTOMER
Erin was excellent. The service and recall items were completed in an hour.
7/31/2025
Cheryl H. VERIFIED CUSTOMER
Very nice people
7/31/2025
Najeeb S. VERIFIED CUSTOMER
Quick and fast service. Through communication.
7/31/2025
Stephanie W. VERIFIED CUSTOMER
Fast. Courteous. Welcoming. Squeezed in my service appointment. Thorough inspection. Not falsely polite and pressuring me or scaring me to purchase a particular service. A very positive and welcome spirit and provided me with thorough and clear automotive communication. Happy to return again and connect with Stephanie S.
7/31/2025
Steven M. VERIFIED CUSTOMER
everybody was very courteous and I appreciated the loaner car. My car got done sooner than expected and I appreciate that too.
7/31/2025
Mary V. VERIFIED CUSTOMER
Always a good experience!
7/31/2025
Leonard B. VERIFIED CUSTOMER
I had a hard time getting a hold of him and never returned my call in almost two hrs other than that everything went well