Legends Toyota Auto Repair Service

Evan was awesome

Bryce was great.

I brought my car in for follow dye tracing in my A/C. From the scheduling of this visit through the drop off and pick up your employees words and behaviors were like they had never heard of such a service appointment. The service writer that checked me in said he was unaware of the problem with my car. Though I repeatedly explained why I was there and encouraged him to look up my recent car history he was uninterested in doing so. He handed me off to Mike for follow up the next day stating he knew more about my car. I had no idea who Mike was. On follow up calls, Mike didn’t know anything more than the previous employee. He too seemed uninterested in reviewing the cars work service history. Though after a phone call I was told the mechanic relooked at the care because he didn’t know the cost time what he was looking for ….. Despite the second look the problem was found. The car has lost free twice in less than a year and has been to the shop 3 times without a cause identified, this is disappointing. On another note, we are long term customers with Legends Toyota. The service I received and apparent lack of customer service training or care for the customer relationship by 3 separate service advisors in two visits is the worst I have ever experienced. We have returned as customers since 2008 because of the quality service and care previously provided. This aspect is currently sorely missing in the new crew at Legends Toyota service department. The advisors seem more interested in arguing, or making excuses than providing good customer service.

Evan provided exquisite care when servicing my car!! Love coming ???? to your dealership.

Oil was thirty dollars a quart. Are you kidding me.

No problem, Michael was very friendly and efficient.

I have reports thag you check my car out in full, to include fluids. I went in with low washer fluid and left with the same message. Hence, you did not check or top off my fluids. How am I supposed to trust that my tires were even rotated and other maint was done?

Yes

You lied...you said 1 question...0 stars

Quality service, comfortable waiting area and polite and friendly staff

Very friendly

Good job

He got us a shuttle to Legens so we didn’t have to hang out in the waiting room for two hours. I had two issues that required two diagnoses charges. When one of the issues was just a disconnected plug he only charged me for one. I was expecting to spend a few thousand dollars on repairs but only had to pay $111.

Excelente servicio

When I dropped my car off at 8:49, I told the service adviser that I would be waiting in the waiting area while my car was being serviced. As it turned out, it was ready for pick up at 9:40, but I didn't know it was ready until I went to the service counter to check on it at 10:30 and saw it sitting in the garage. The service adviser said he called me twice, but I never heard him. Maybe he should have checked harder.

I need my tire sensor reset because it hasn’t shut off since I was there

Arthur was an excellent service representative. He was very polite, courteous, and patiently explained the Toyota app to me. Thank you, Arthur!

Very fast and friendly service. I was very satisfied with my visit and will definitely be coming back my experience there. This time was absolutely wonderful.

Efficient and accommodating

Very good.