Legends Toyota Auto Repair Service

Job taking off thanks

All good per usual.????

Great customer service

I have always been pleased with all i’ve had the pleasure to work with. And that is a most comfortable feeling and i appreciate you all. So thank you for making it easier for me. ????

Appointment was scheduled on Thursday, September 5th, 2024 for Tuesday, September 10, 2024 at 7:15AM CDT. Upon scheduling the appointment for oil change and tire rotation, I requested a shuttle home. I arrived to my appointment on time and was promptly greeted by Bryce at 7:18AM. Once inside, he confirmed my scheduled appointment and asked if I was staying, in which I stated a shuttle would be needed. I asked if the manager was in. Bryce stated the manager would be in around 8-9AM. I asked Bryce if he could have the manager give me a call once he gets in (to discuss a prior conversation with the manager). Bryce confirmed he would, advised I take a seat and a shuttle will be with me in 5-10 minutes. This exchanged occurred at 7:22AM. Bryce exited to the back and I sat down. I remained seated until Bryce’s return to the front at 7:47AM. I went back up to his desk and asked when will the shuttle be ready (as it has been 25 minutes).. Bryce then advised another individual was in front of me for the shuttle and they were on their way back. I asked Bryce if it was noted on my appointment a shuttle was needed; he confirmed it was. I sat back down and waited until 8:00AM, in which I identified the shuttle driver, confirmed I was the customer in need of a ride and was escorted home. Once my service was complete, I returned back to the dealership by way of shuttle, Bryce assisted with closing me out. At this time, I asked for the 3rd time on whether the manager was available to get in contact with me in which he advised he was at lunch. I requested a callback to discuss a prior service. Bryce confirmed my phone number and he stated he would relay this to the manager. It has past the end of business day and I have yet to receive a call from the manager. I am dissatisfied by this appointment due to the lack of consideration of the customer time and inattentiveness to a customer request to speak with management. From Bryce admission to it being noted a shuttle was needed and that someone was in front of me. To give the initial expectation of 5-10 minutes shows a lack of care to providing exceptional customer service. It takes me 20 minutes to walk home from the dealership. If sufficient expectation were provided, I would have made needed arrangements to make it home to work on time (8AM), instead of being late due to waiting for a scheduled ride for 45 minutes.. Also, not receiving a call from a manager when it was requested prior to his arrival and neglected the reach out the entire day shows a lack of commitment to service by Toyota.

Evan is a great employee.

I brought my vehicle in because the Check engine light was on. When I picked up my vehicle the Check engine light was still on. I notified Evan and he took care of it and turned it off and let me know to notify him if there was a further problem. I appreciated Evan’s quick assistance.

Enjoy and trust the Legends Toyota team as this is has been the 7th vehicle I have purchased from them going all the way back to 2012.

Gloria Patricia Montoya

Thanks

Will do ????

A very pleasant staff and professional

He was very helpful with explaining the issues with my car and the plan for repair.

I missed my Friday appointment. I came in early on Saturday and they worked me right in. It's a very stressfull time for me right now, and the Toyota repair team made my day infinitely better.

Great service

I dropped my vehicle off at 710 and expected it done or atleast diagnosed by 1200 noon. Diagnostics for the battery cooling system, key fob not working, and an oil change. I called at 1000 to see how it was going, I called at 1200, I called at 1pm and waited on the line for over 15 minutes. I finally got through and decided the oil change was enough for today as I had an appointment at 4 pm in St. Joseph and we would reschedule for later this week and I left about 2 pm. I also brought in a discount coupon from the Toyota dealer up north, i asked Michael about matching the coupon which you have done before. He said he would take care of it, but I did not see a discount. I bring my service down here instead of St. Joseph because you always have good skilled techs and service providers. Today was not the standards I experienced tumes before. I'm kind of disappointed.

My concern isn’t with Evan. My concern that my rear brakes put on by your Toyota service department last year under 10,000 miles on them were flagged as a concern by your service department. This made me question the quality of the parts you use. I will be finding another place to put on my front brakes.

Excellent service.

I hate surveys

The switch trim was broken, the driver door handle trim is gone! The multi point inspection was not performed