The service tech was very good. He greeted me promptly, kept me informed about the vehicle and later apologized for the delay.
However I was disappointed that even though I arrived on time for my 10:30 appointment the vehicle wasn’t pulled into the service area until 1.5-1.75 hours later. Perhaps better communication between the two groups could have prevented unnecessary delay.
12/30/2024
Robert H. VERIFIED CUSTOMER
Horrible. 3 hours??? No explanation. for an oil change. I was 10 minutes early for an 8:45 am appointment. This is my second bad experience with your service. I assure you I will never buy another vehicle from you. I am going to start writing letters tomorrow. You are the worst!
12/29/2024
Mike C. VERIFIED CUSTOMER
Kyle was great. Got me in and out very quickly. Didn’t try to oversell anything. Highly recommend.
12/29/2024
Kris S. VERIFIED CUSTOMER
The service tech did a great job explaining what services were needed. He was knowledgeable and professional.
12/29/2024
Jay P. VERIFIED CUSTOMER
The service tech and work was fine. Appointment was for 10:15 am. Was not done until after 12:15. Only an oil change. Seems to me over 2hours was excessive. Happy New Year.
12/29/2024
David R. VERIFIED CUSTOMER
He’s the Bee’s Knees
12/29/2024
Antonio T. VERIFIED CUSTOMER
Muchas gracias
12/29/2024
Eileen D. VERIFIED CUSTOMER
Great customer service!! Evan is great!!!
12/28/2024
Ron B. VERIFIED CUSTOMER
Thank you
12/28/2024
Eugene P. VERIFIED CUSTOMER
Excellent service experience from Evan Donahue friendly courteous professional car serviced in timely manner runs great thank you Evan donahue!
12/28/2024
Cathy S. VERIFIED CUSTOMER
When you have an appointment for an oil change, it shouldn't take 3.5 hours to get it completed, especially when you have been told it would take 1.5-2 hours to have all services completed. That is ridiculous. And to make things worse, I wasn't the only person with this issue. There were several people with this same issue. This was not the service departments fault. This was a scheduling issue and a policy issue at Legends Toyota. Also, how do you not have ESPN on your TV in the waiting area?
12/28/2024
Kelsey S. VERIFIED CUSTOMER
Evan was very courteous and helpful! Communication throughout the service was great. I’m confident I received a thorough brake inspection and I’m relieved I did not need new pads and possibly rotors as I was fearing. I greatly appreciate the honest work here.
12/28/2024
Douglas H. VERIFIED CUSTOMER
Great customer service and communication from the guys up front.
12/28/2024
Connie G. VERIFIED CUSTOMER
Okiedoyie
12/28/2024
Ben S. VERIFIED CUSTOMER
Noice!
12/28/2024
Ronnie B. VERIFIED CUSTOMER
Got all the service work done and recall work,
12/28/2024
Lisa M. VERIFIED CUSTOMER
I asked how long the service of my vehicle would take when I scheduled my APPOINTMENT for service. I was told 1 1/2 hours-2 hours. That is what I had planned for. It ended up taking close to 4 hours and no additional problems were found or services added. This is the second time this has happened. I was very disappointed to have wasted so much time there. I will have to start going to a different shop for my service needs.
12/27/2024
Phillip H. VERIFIED CUSTOMER
Customer service was excellent the best but when I left and got on the highway, my hood was not latched, I had to pull over on the left side of the highway to close it. It scared me other than that.Everything was perfect
12/27/2024
Scott C. VERIFIED CUSTOMER
He did a nice job and is professional and very cognizant of my time. Thanks
12/27/2024
Yolanda T. VERIFIED CUSTOMER
Bryce was very helpful and got me back in my car fast!