Legends Toyota Auto Repair Service

Bryce was awesome but wishes Toyota could've fixed my 4-runner

I recently bought a Chevy Silverado from legends Toyota. Brought truck in because truck has metal grinding issues on rear brakes. I told Andrew specifically that the rear rotors were grinding and needed to be fixed four days after purchasing the truck. I was told when buying the truck that there was a three month warranty if anything was found wrong with the truck to bring it in and they would fix it. two days later after bringing truck into Andrew. He tells me that they resurfaced the front rotors and grind down the brake pads just a little bit on the front. His technician told him the rear rotors were fine and didn’t need any work. Said the truck was good to go. There was no grinding and the truck should ride much better so I come and pick up the truck. Take it home instantly still hear the metal grinding in the rear. I instantly knew they didn’t look at it Got underneath the truck and looked at the rear rotor on the passenger side rear rotor Saw the groove still in the back of the rotor it was clear to me that nobody looked at it or inspected it. It made me feel. They were just jerking my chain and telling me what I wanted to hear to move this truck. Andrew even told me he drove it himself and said he didn’t hear or feel any grinding and that the truck was good to go. I love the truck, but I’m very displeased on how I’m being treated. Feels like they don’t wanna do anything to fix the problem and just want me out of their way. I immediately drove the truck back to the dealership Friday night. march 14, 2025 never heard a word from them the following day Saturday, March 15, 2025. I don’t understand why it takes so long to make a decision on how to fix a problem on a truck that was on their lot that was supposedly ready for sale. All I want is the minor problems on the truck fixed and I can’t seem to get it done my confidence in their team and the trust is completely shattered.

Great experience with Andrew!!

I appreciated the courtesy and service received.

Kyle was very Profesional and explained every thing in detail time in and time out was great ( great job)

It’s always a privilege and a pleasure working with Evan. He’s professional, proficient and is the epitome of excellent customer service. I know im in good hands when Evan’s around.

Mr. Montgomery was very quick and professional. Appreciate how he used the text communication and just let me do my own thing while I waited. It was a stress free and quick appointment. He seems very knowledgeable about what he is doing. Thank you for your help!

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Josh was phenomenal. If I can get him every time, I will (but all the reps are great. Thx !!

Michael was very friendly and kept me informed throughout the process. I’d give Mike 5 stars!

Mr. McClain was extremely helpful.

I sent you my comments twice but each time I got a message stating "110 Timed Out" Does that mean you didn't get my comments? Please let me know.

Thank you

We just got vehicle and I hope that everything was done good. Thank you for your work.

Brice always makes sure I am a satisfied customer .

Michael was great as usual. There is an on going issue with the brakes. I probably need to schedule a specific time to have the issue checked into.

180 dollars an hour labor rate is insane. And charging book time when the job was done in half of that time is also wrong.

Michael did a fantastic job taking care of a warranty issue, tire rotation and an issue I was having with brakes screeching. He was very helpful, friendly, and communicative.

Andrew was great. Just that the Jeep still keeps squeaking after the brakes were serviced. This process took so long and when we finally got the Jeep and we were told that there was no more squeaking. We drive it for 10 min and the squeaking comes back. Leaving a dealership knowing that we have to put money into a car we are making payments are is what leaves us unsatisfied.

Very good customer service