I was told that my car would be ready in about two hours but it was 51/2 hours and the car still hasn’t been fixed. As soon as I drove away from the dealership the same problem occurred . I drove right back to the dealership and complained to Jennifer but she stated the car was recalibrating and that the dash lights would go off by the time I got to interstate 40. I had to leave several messages with her before she answered my phone calls. I took a day off of work and drove from Kingman for absolutely nothing. I feel she lied to me and was very dishonest about the problem and the repairs. $355.97 for nothing. I will reach out to the manager and Monday. Thanks Rick
12/22/2024
Danny B. VERIFIED CUSTOMER
Jennifer took good care of everything.I had questions she had answers.Very polite. Made sure I was happy with the job. If I had my choice I would only have her help me. Thank you.
12/22/2024
Don W. VERIFIED CUSTOMER
Everyone was Great!, a beautiful dealership.. my service was done quickly.. was a great experience all around
12/22/2024
Patricia F. VERIFIED CUSTOMER
I will tell you how satisfied I am with Anderson Toyota. I live in Kingman Arizona and I rather drive the hour that it takes to get to Anderson Toyota, then I would if you guys were to send me to Anderson Ford. People there are rude, whereas Anderson Toyota has always been helpful and pleasant people to work with in buying a newer vehicle. I have nothing bad to say about any employee that is employed with Anderson Toyota!!
12/21/2024
Anthony J. VERIFIED CUSTOMER
Thank you
12/21/2024
Robert H. VERIFIED CUSTOMER
Our car has been in many times for scheduled maintenance. It’s concerning that not till it was brought up this past visit did any attention was given or addressed regarding front plastic guarding accross the front end.This was clearly seen since it was by the front wheels.(especially since Toyota ensures all points inspected)
So now this plastic guard under the wheels needs to be replaced after your dealership repeatedly having it every 6 mos .
The cost now is very high. I feel this should of been brought to our attention way before the current damage.
Other outstanding issue is front rubber by drivers side continues to have air coming in and outside noise is more noticeable. The rubber has been replaced and door adjusted but still has issue.
12/21/2024
David . VERIFIED CUSTOMER
Service went smooth.thank you
12/21/2024
Paul A. VERIFIED CUSTOMER
Jennifer was professional, pleasant, knowledgeable, helpful... geeze...it was just an oil change. Service was great.
12/21/2024
Mariah O. VERIFIED CUSTOMER
Great customer experience as always!
12/21/2024
Ramesh A. VERIFIED CUSTOMER
Jose is awesome and he took care of my 90 K service with great customer service. He is an great asset to Anderson Toyota team
12/21/2024
Judy T. VERIFIED CUSTOMER
Great service
12/21/2024
Sarah M. VERIFIED CUSTOMER
Jennifer went above and beyond to make my daughter’s first car maintenance experience smooth and stress-free. Her kindness, patience, and accommodating nature truly stood out. She took the time to explain the process, answer all of our questions, and ensure everything was handled with care. I’m so grateful for her professionalism and genuine support. This was a milestone moment for my daughter, and Jennifer made it a positive and empowering experience. Thank you for your exceptional service!
12/21/2024
Carla F. VERIFIED CUSTOMER
Kenny was great ! He took the time to look up another quote on tires Very knowledgeable , friendly , trusting
12/21/2024
Shayna B. VERIFIED CUSTOMER
She did a wonderful job helping get my car fix and is amazing worker very sweet and helpful when I don’t understand and explain very well. Would always recommed her because she very helpful.
12/21/2024
Randi N. VERIFIED CUSTOMER
Jose Chavez explained everything to me so I could make the right decision. He was prompt in letting me know when the maintenance service was complete and gave a spot on estimate regarding how long the extra service (fuel induction cleaning) would take. He is cordial and polite and communicates well. It was a pleasure doing business with him!
12/20/2024
Michael S. VERIFIED CUSTOMER
Evan was professional and got me out quickly
12/20/2024
William C. VERIFIED CUSTOMER
We always get excellent customer service. We greatly appreciate the friendly and professional staff.
12/20/2024
Nancy S. VERIFIED CUSTOMER
Clearer explanations of Toyota recommended maintenance through warranty verses Dealer recommended maintenance. We were confused & had to pay almost 500$ . More upfront explanations are needed next time.Thank you.
12/20/2024
Thomas B. VERIFIED CUSTOMER
They fight for the customer
12/20/2024
Russelll W. VERIFIED CUSTOMER
It’s always a wonderful experience to work with Jose when I’m at the dealership. Merry Christmas to all ??????????????????