I Couldn’t be more happier with the customer service Alejo Morales gave us today. He answered all my questions and was very patient with us. We were very happy with him.
8/15/2025
Edward L. VERIFIED CUSTOMER
Very nice, professional and made the process for servicing my car very easy.
8/15/2025
Fay H. VERIFIED CUSTOMER
Danecia,
She was amazing, Great service
8/15/2025
Blanca C. VERIFIED CUSTOMER
Bill is the reason I keep going to Key Lexus, he makes everything so easy and fast. He keeps me well informed with updated text and is always pleasant.
Pleas email survey to my new email address below.
8/15/2025
Arman S. VERIFIED CUSTOMER
Very good
8/15/2025
Deborah D. VERIFIED CUSTOMER
Joe was wonderful and communicated with me every step of the way. I felt like he listened well. I don’t think maintenance satisfied my worries about my car.
8/14/2025
Anil K. VERIFIED CUSTOMER
Very good
8/14/2025
Marla F. VERIFIED CUSTOMER
She might be your best employee. She is personable, friendly and knowledgeable.
8/14/2025
Andrea A. VERIFIED CUSTOMER
Danecia is amazing as always! She is so kind with such great customer service. I’ve been going to her for close to 10 years and highly recommend her.
8/14/2025
Margarita F. VERIFIED CUSTOMER
Ninguno muchas gracias.
8/13/2025
Hellen H. VERIFIED CUSTOMER
She was excellent
8/13/2025
Maria G. VERIFIED CUSTOMER
Alejo was great explaining what needs to be done with my vehicle.
8/13/2025
Anna C. VERIFIED CUSTOMER
Denecia was very professional and accurate and helpful. My hope is that I’m always assigned to her.
8/13/2025
Roman T. VERIFIED CUSTOMER
She is very professional and passionate
8/13/2025
Gail S. VERIFIED CUSTOMER
Bill took care of everything perfectly as usual!
8/13/2025
David R. VERIFIED CUSTOMER
Bill is always on top of things.
8/12/2025
Nancy V. VERIFIED CUSTOMER
Anthony was helpful and excellent on communicating status updates.
8/11/2025
Khosrow M. VERIFIED CUSTOMER
Very satisfied with Elda and the service provided by here. Very nice personality to explain available service options. I rate her overall the best with highest score.
8/11/2025
Zoila H. VERIFIED CUSTOMER
She gives the best Customer Service and she is the only reason I keep coming back
8/11/2025
Sandra M. VERIFIED CUSTOMER
This was my second time bringing my vehicle in, and unfortunately, both times I was told the service would take about an hour, but it ended up taking closer to three. I also noticed that each time, I was told the shop was “backed up,” which makes me feel the appointments may be overbooked.
Because I drive over an hour each way to get there, these delays end up taking nearly five hours out of my day, and once I’ve arrived, I really have no choice but to wait. This is making me reconsider bringing my car here for future maintenance, even though I purchased my vehicle from your Van Nuys location, as I may need to find a closer dealership for a smoother service experience.
That said, I do want to commend Joe for his great customer service—he was very communicative, professional, and friendly throughout the visit.
I hope this feedback can help improve the scheduling and customer experience moving forward.