My appt was with someone else but they were apparently “on lunch” when I arrived. I waited 30 min and Danecia stepped in to graciously help me. She was wonderful and Lexus is lucky to have her!
4/3/2025
John G. VERIFIED CUSTOMER
Good service rep
4/3/2025
Norma S. VERIFIED CUSTOMER
Love Danecia She is amazing very polite and on point when it comes for service on my vehicle. She is very attentive and knowledgeable. I get my car service there because of her .
4/3/2025
Suzanne H. VERIFIED CUSTOMER
Deeply appreciate the courtesy Bill extends to me. It’s always a pleasure bringing my car in for service
4/3/2025
Simha E. VERIFIED CUSTOMER
Very good service ????
4/3/2025
Donny K. VERIFIED CUSTOMER
Danecia Dedeaux was incredibly helpful and patient in guiding me through the service process and providing timely updates. It was a pleasure to work with her and I look forward to servicing my vehicle with her again in the near future. Big Thank You to Danecia for being fantastic in every aspect with the customer service! Other advisors need to take notes from her.
4/2/2025
Katherine C. VERIFIED CUSTOMER
Thank you for Anthony Pastoral. He's the best!
K Callan
4/2/2025
Silvia M. VERIFIED CUSTOMER
Great service ! Anthony was very polite and respectful … he answered all questions asked ! All went well!
Thank you ????
4/2/2025
Frank C. VERIFIED CUSTOMER
All good.
4/1/2025
Gina P. VERIFIED CUSTOMER
Alejo was great ! Very informative and communicative.
4/1/2025
Patrick E. VERIFIED CUSTOMER
good service, per my research, labor fee charged was acceptable
4/1/2025
Jagdish P. VERIFIED CUSTOMER
Happy with my service and customer service
3/31/2025
Hassan J. VERIFIED CUSTOMER
Thank you very much Alejo for your help and all you did.
Regards, Hassan
3/31/2025
Ruben C. VERIFIED CUSTOMER
Danecia is always professional and extremely helpful. I have purchased two cars from this dealership and serviced a previous Lexus. I will always choose Keyes Lexus of Van Nuys.
3/31/2025
Gabriella P. VERIFIED CUSTOMER
This service advisor provided excellent service and worked with a sense of urgency that I truly appreciated. I would love to continue working with her for all the needs of my vehicle. She’s an asset to your dealership.
3/31/2025
Jorge Poblete. VERIFIED CUSTOMER
Excellent
3/31/2025
Shadan L. VERIFIED CUSTOMER
The only complaint I have is after I make an appointment… I get several emails and texts reminding me and confirming my appointment..,, but when I get there there is always confusion. Danecia was at lunch . They did take my car after I said what I needed but there was no feedback and there was lack of communication. I did call Dancea later and voiced my frustration. She was very professional and assured me that my car was being serviced and after that updated me several via text until car ready. When I got there car was ready and washed and she had done me solid by changing the. O”cover of my keys ( that were ripped for a while) I was very happy and Dancea did great.
3/31/2025
Marcia B. VERIFIED CUSTOMER
Bill was extra nice to work with and was as good as his word about when I could pick up my car. He really seems to care about the customer which I find so refreshing. I certainly will request him on my next visit.