Everyone pleasant and caring. Explained what was going to be done on my vehicle. And when to expected next appointment and what will be done.
5/30/2025
Martin H. VERIFIED CUSTOMER
Thank you
5/30/2025
David R. VERIFIED CUSTOMER
David was very professional in his demeanor. It was evident that my total satisfaction was very important to David. David kept me informed to the progress on my vehicle and made recommendations what other services might be performed at this visit or next visit. My vehicle was completed in a timely manner.
5/30/2025
Vickie S. VERIFIED CUSTOMER
Thank you
5/30/2025
Janice S. VERIFIED CUSTOMER
Service representative and friendly and informative. Good experience.
5/30/2025
Tammy B. VERIFIED CUSTOMER
The mechanic sent a photo to my phone of the cabin filter needing replaced. I authorized that to be put on. The service department female receptionist was very nice & helpful. This was my first time at this dealership & I was well pleased. I'll return there.
5/30/2025
Andy D. VERIFIED CUSTOMER
Nice job. Also helped with a scratch on the car. Appreciate that!!
5/30/2025
Barry D. VERIFIED CUSTOMER
David was very courteous and to professional.
5/30/2025
Gary B. VERIFIED CUSTOMER
He quoted a front seal cover leak. Is this covered by Toyota Extended Warranty?
5/29/2025
Nancy E. VERIFIED CUSTOMER
I don’t understand why it takes almost an hour and a half for an oil change. I’m also not a fan of the texting potential problems instead of a service employee coming to the waiting room to tell you your car’s ready or you might want to consider fixing this or that issue. So much for customer service, let’s join the masses and let technology communicate.
Also, as I observed the waiting room yesterday, almost every employee was staring at their phones, service included….maybe that’s why it takes an hour and a half for an oil change.
5/29/2025
Megan K. VERIFIED CUSTOMER
I am not happy that there is something metal hanging from the underside of the car that was not like that before.
I texted a photo to ****-****-xxxx.
5/29/2025
Laurie R. VERIFIED CUSTOMER
Good service and efficient staff.
5/29/2025
Kate S. VERIFIED CUSTOMER
Kylee is GREAT! She answered all of my questions, and was incredibly patient and helpful as I decided what to do.
5/28/2025
Carol W. VERIFIED CUSTOMER
He was very helpful and knowledgeable.
5/28/2025
Sandra M. VERIFIED CUSTOMER
Trunk would not open. Took my car in to Evan’s Toyota in Fort Wayne. They called me and said the latch was broken and they could not fix it until the next Tuesday. Then they said I could not pick it up for the weekend because the trunk lock was broken and the trunk lid would not close. So I was out a car for 3 days over the holiday weekend. Then they charged me $800.00 dollars for fixing it. Then after complaining about the cost they reduced the bill by 10% Wow! Can’t afford to get anything to go bad on my Camry. Totally unacceptable! Design flaw in the lock of the trunk because there is no outside lock on the trunk nor anyway to get into the truck besides tearing the backseat out. Glad I did not have something valuable in the trunk.
5/28/2025
Mick C. VERIFIED CUSTOMER
Excellent service
5/28/2025
Chris W. VERIFIED CUSTOMER
They were truthful why my car is non drivable. They car about their customers.
5/24/2025
Chris P. VERIFIED CUSTOMER
Kylee handled everything very professionally under difficult circumstances and was extremely helpful during the process. I enjoyed working with her in spite of all the bad news she had to communicate to me.