I brought in a 2016 Mercedes GLE350 and 2017 Lexus RX350 to have several services completed on each. Everything went very well and very fair pricing. Additionally both vehicles needed to have their service reminders reset and Jacob went above and beyond to get this even though the Mercedes was a challenge. Please my comments along to Jacob and Lenny Martin as well.
Greg P
11/9/2023
Todd B. VERIFIED CUSTOMER
We have always trusted Evans Toyota sales and service. We hope to someday purchase a new vehicle.
Service department honest and helpful.
11/9/2023
Carolyn W. VERIFIED CUSTOMER
It remains to be seen is the slider door issue is fixed. Hopefully the fuel cover replacement will suffice. Good people to work with.
11/9/2023
Ali W. VERIFIED CUSTOMER
Thanks!
11/8/2023
David B. VERIFIED CUSTOMER
Outstanding professionalism, quick service, good quality work.
I will always come here now.
11/8/2023
Linda Z. VERIFIED CUSTOMER
Dainen was very professional, answered all my questions and completed the service.
11/8/2023
Reggie O. VERIFIED CUSTOMER
The issue with my vehicle should have been noticed the first service repairs of the sum of $1000. Not two after service fir additional $5,000.labor costs on cylinder in cylinder issues. I'm disappointed. With cost of living, Thanksgiving and Christmas approaching.
11/7/2023
Karen S. VERIFIED CUSTOMER
Pyay did a wonderful job! Super helpful!!
Thank you!
11/7/2023
Diana L. VERIFIED CUSTOMER
As always, the friendly staff at Evan's makes me feel like one of the family.
11/7/2023
Lynette B. VERIFIED CUSTOMER
I was not happy that they rotated my tires without asking me first
11/7/2023
Christina C. VERIFIED CUSTOMER
I am csatisfied except I should be able to have all 5 of my full size tires rotated without having to make a special request, or having to explain why or that I want it done. You should be asking me if I want a 4-wheel or 5-wheel rotation. You should add an option for a 5-tire rotation if it's a system or scheduling issue. Evans Toyota should know that in order to ensure that all of the tires on my vehicle have even tread wear,you need to rotate my full-size spare tire along with the other four. This is especially vital for all-wheel or 4-wheel drive vehicles where even small differences can put undue strain on my vehicle's drive train. Also, this helps "extend" the life of all five tires, plus it wears out the spare tire before it "ages out," ensuring it is safe for use when needed.
11/5/2023
Nathaniel G. VERIFIED CUSTOMER
Professional and thorough
11/4/2023
Dave M. VERIFIED CUSTOMER
Excellent service and I really liked my service writer
11/4/2023
Maria E. VERIFIED CUSTOMER
Thanks, guys!
11/4/2023
Meredith B. VERIFIED CUSTOMER
Such a nice waiting area with drinks/snacks/wifi.
Thank you!
11/4/2023
Scott B. VERIFIED CUSTOMER
John is always great! I inquired about missing Sam Harshbarger to say "hi" and he shared He's moved to another opportunity with Evans and was encouraging on why Sam will be a great fit for the role. That's great news. Love this extra touch from John,
11/3/2023
Melodie K. VERIFIED CUSTOMER
The people are very kind. Jose my salesman is what every buyer is looking for, you walk away with a secure feeling about your purchase!
11/2/2023
Kathleen M. VERIFIED CUSTOMER
We have been coming to Toyota for years, and this time we bought the extended maintenance warranty for our 2019 Highlander. And every time we come in to do our maintenance they keep trying to make us pay for maintenance services when we already have a plan paid for. Luckily John was there this time and got it straightened out, but when he’s not there we go through this process every time! It’s getting old and ridiculous, to the point of us getting it serviced at another Toyota dealer! Why can’t something be documented or put in our records so we wouldn’t have to go through this every single time. Frustrated and disappointed, Sam & Kathy Mosley
11/2/2023
Sherry N. VERIFIED CUSTOMER
John did a great job getting my issue resolved. It did take me coming back but John knew immediately why I had to come back. Fixed and all is well now.
I was there when the person crashed through the service door. So glad all people in the area were not hurt as well as the man driving the car.
11/2/2023
Brian B. VERIFIED CUSTOMER
Was told on the phone it would take 30 minutes. After making an appointment and showing up at my appointment time, When I arrived they said 1 hour. All for simple diagnosis on a single tire that really should take no more than 10 minutes. After two hours of waiting, I finally asked what was going on, and then was told oh we just looked at it and we can’t fix it so we can replace it, but it will take time. They told me the reason it was so long was because they were waiting on parts to get back to the service writer, even though there were no parts involved in the diagnosis of the problem. It was flat out the worst experience I have ever had in any service department in 20 years