Toyota of Warsaw Auto Repair Service

Ok

Completely quickly

Quick and timely service. Thank you.

Very courteous.

Yes John took good care of my vehicle needs today.

Great shop

Excellent friendly service

Great as always

Very informative of service being done.

Quick service, friendly service department employees.

Warsaw Indiana “Toyota” Provided great service. I am thank full we have this great service department available. Thank you ,John. Also special thanks to Woody and Chase.

Thank you for picking me up at my home to return me to your facility to pick up my Tacoma. As my wife cannot currently drive, this was a tremendous help!

Staf did a excellent job . Thank you very much for everything .

Really quick service today makes me happy!

The service was very timely and efficient. I liked the printed summary report regarding the 4RUNNER that he walked through with me and his recommendations for additional services at my next appointment. We also talked about increasing my expectation of achieving 300,000 miles (now at about 240,000 miles) to 600,000 miles or more!

Service was great as expected.

The staff did a great job and exceeded my expectations!

Did fine

My first set of brakes on my wife’s 2018 Camry hybrid we purchased new from you lasted 111,000 miles when I had your team replace “or so I thought” all the rotors, pads, boots, hardware on all 4 wheels. This was done 11 months or 14,000 miles ago. My wife had been mentioning her brakes not responding like she expected for months but I told her it’s likely just because they are new and there was no way they would be worn out at 10-14,000 miles when the originals lasted 111,000 with 10% of pad left even at that time when I paid over 1,000 to get them all replaced. My wife came back from a trip last week mentioning she was hearing a grinding sound when she braked and the car did not stop well. I took off the rear wheels only to find it was metal on metal with no pad left and big grooves in the rotor. I do lots of car repair myself and have done hundreds of brake jobs. With my experience the rotors and pads looked as though they were not replaced on the rear brakes when I paid to have it done. The front brakes looked great! This frustrates me as my wife was driving my two boys and herself all over trusting that the brakes were new and thinking she could trust them to stop her when she needed. The new service team handled the situation well and replaced them under warranty however that does not change the fact that your techs neglect 11months ago put my family at risk.

That's OK