Your friendship, established over the last 20 years receiving excellent service from your technicians, a new vehicle that I trust always to protect and serve me, have been a true gift.
Thank you.
Dan S
9/1/2023
Whit D. VERIFIED CUSTOMER
To many to fit in this box
.You folks really need to learn communication and customer service. Wow, what a bad experience.
9/1/2023
Joan T. VERIFIED CUSTOMER
Ok
8/31/2023
Britni P. VERIFIED CUSTOMER
Went absolutely above and beyond to help me! Service was amazing understanding and patient. I had the best experience and would recommend 100 times over!
8/31/2023
Mary M. VERIFIED CUSTOMER
Always a very satisfying experience!! I appreciate the customer service!! Thank you!
8/31/2023
Jennifer A. VERIFIED CUSTOMER
It took two hours to do an oil change! The customer service representative left for lunch and left us waiting on our vehicle. Two hours is unacceptable.
8/31/2023
Crystal S. VERIFIED CUSTOMER
Everyone at lithia is very kind, helpful and informative. It’s so nice to know what’s going on with your vehicle and at lithia you get updated ????
8/31/2023
Todd K. VERIFIED CUSTOMER
Thanks for squeezing me in.
8/30/2023
Rene F. VERIFIED CUSTOMER
Car sat in completed lot for an extended period of time before I was checked out. Wasn’t offered a free car wash. I had to ask for one. Not all point checks were done on the vehicle.
8/30/2023
Cody B. VERIFIED CUSTOMER
Very polite and professional
8/29/2023
Jane J. VERIFIED CUSTOMER
Love my toyota and the billings store gives excellent service
8/29/2023
Kim L. VERIFIED CUSTOMER
Thank you!
8/29/2023
Janet J. VERIFIED CUSTOMER
My car has a vibration on the highway. Toyota needs to get the tires balanced after the rotation
8/28/2023
Diane G. VERIFIED CUSTOMER
This is my first time ever using a Toyota dealer for my oil change, and I did not have a pleasant experience. After reviewing the 1st service invoice, it said that the tech put in full synthetic 0-20 in my truck…My truck does not take full synthetic oil, and I know once you use full synthetic oil, you cannot go back to conventional oil! I complained about this, so they went out and talked to the service guy and he said that he put 5W30 in it. If he did, why was I charged for a full synthetic oil change? The cashier in service made the adjustment to a new invoice showing that it says 00279-BLK51-01 GTMO 5W30 BK SN WTY, but I have no clue if that’s the truth or not, so I’m really concerned about my oil situation. I will only be using conventional oil in this truck, because that is what the manufacturer says to use. If there’s any damage to my engine due to this, because my next oil change will use 5W30 conventional, you will be fully responsible for all costs in repairing it. I have no way to find out if you guys actually used full synthetic or conventional oil. Also, the window sticker says 5W 30/SYN. I’m hoping that is not 5W-30 full synthetic. Please get back to me on this.
8/28/2023
Daniel C. VERIFIED CUSTOMER
They did an excellent job. Only one small issue, but I'm sure they will resolve it.
8/27/2023
Dianna B. VERIFIED CUSTOMER
Excellent
8/26/2023
Earlene M. VERIFIED CUSTOMER
I appreciate your service department and personnel. You are courteous, helpful and it is a pleasure to bring my vehicle in for maintenance appointments
8/26/2023
William D. VERIFIED CUSTOMER
Josh and staff always do a super job!
8/26/2023
Trish G. VERIFIED CUSTOMER
Thank you for great service! The only thing I'd say is I had a hard time hearing you on the video inspection.