Jesse is amazing! He is literally the ONLY reason we have not left Valencia Lexus servicing.
8/12/2025
Franky T. VERIFIED CUSTOMER
Hector was very friendly, considerate, and polite
If I head to get my service done again I would definitely would contact him as my service advisor so yes he deserves a 5 stars
8/11/2025
Debbie G. VERIFIED CUSTOMER
Just excellent service, as usual
8/11/2025
Ophelia C. VERIFIED CUSTOMER
Thank you for all your help!!!
8/11/2025
Ryan L. VERIFIED CUSTOMER
Excellent communication through the whole process.
8/11/2025
Louie N. VERIFIED CUSTOMER
My pleasure
8/11/2025
Sadya F. VERIFIED CUSTOMER
Jesse has the best customer service ! He’s very caring and always giving updates about how the repair process is going.
8/10/2025
Derrick A. VERIFIED CUSTOMER
Hector provided great service
8/10/2025
Jack B. VERIFIED CUSTOMER
Helped me with everything I needed! Jesse was great!
8/10/2025
Mark G. VERIFIED CUSTOMER
Hector is phenomenal. I appreciate his service and attentiveness. He does a great job and sets the bar for all of these other service consultants. Give him a raise & promotion.
8/10/2025
Jose D. VERIFIED CUSTOMER
Jake was great and had great manners and communication.
8/10/2025
Cesar A. VERIFIED CUSTOMER
Jesse is the best. Every time. So helpful and mild mannered.
8/10/2025
Ruth J. VERIFIED CUSTOMER
Great service, thank you
8/9/2025
Edgar O. VERIFIED CUSTOMER
Hector is very profesional
8/9/2025
Craig S. VERIFIED CUSTOMER
Hector was very professional and took excellent care of me and my vehicle. I would highly recommend Lexus service and the service team.
8/9/2025
Bret W. VERIFIED CUSTOMER
Happy to complete the survey. It was an incredible experience. Jesse Colon was exceptional from the initial greeting until I picked up my finished car.
8/8/2025
Min S. VERIFIED CUSTOMER
I have a warranty that I bought with the car. There’s a problem now, and I want it fixed under that warranty. Can you please check my warranty details and make sure it’s used for this repair?
8/8/2025
Larry S. VERIFIED CUSTOMER
I felt genuinely welcomed by Jake. He never made me feel rushed and answered all my questions. He set up the major servicing exactly as I requested. His communication of additional items discovered during inspection was excellent. Detailing my car was an especially nice touch. I recently had another of my vehicles serviced at another dealer. While they were courteous and competent, everything seemed rushed and communication was difficult. They did accomplish the work. I would give them a "C". I give Jake and Lexus of Valencia an "A+"
8/8/2025
Bernie T. VERIFIED CUSTOMER
Very satisfied with the service Jesse was easy to deal with very professiona