I understand working on vehicles could be time consuming; however,I find it hard to believe that it takes over 3 hours to change the oil and filter on a vehicle. Also, I feel that sometime technicians don’t complete the work as documented on summary report. I had recently filled my right front tire with air but unfortunately I was not able to fill to factory specs due to broken gage at air station. I took my vehicle in for oil change with an over filled right front tire believing they would check tire pressure. I received my vehicle with the exact air on the right front tire which was 44 PSI. Factory specs require 35 PSI on tires. Summary report documented that technicians inspected all tires and air pressure was set to factory standards. This means the work that was documented was never completed.
2/14/2024
Barbara S. VERIFIED CUSTOMER
Edward is always professional and polite. Lexus keeps me posted on my car's progress and Edward called to let me know the car is ready. He always asks if I have any issues or concerns.
2/13/2024
Julie E. VERIFIED CUSTOMER
Thank you!
2/13/2024
Kyle S. VERIFIED CUSTOMER
Senecca was a great service rep, and make sure to communicate clearly and explain everything thoroughly
2/12/2024
Mark D. VERIFIED CUSTOMER
Bryan always does an amazing job. Great customer service
2/12/2024
Kelly P. VERIFIED CUSTOMER
David was very helpful!????
2/12/2024
Laura C. VERIFIED CUSTOMER
I am grateful for continued professional, friendly and thorough servicing of my car. In addition to my last visit I received a loaner car which helped tremendously to get my critical errands done and assist my family with their important tasks. Thank you !!
2/12/2024
Hugo C. VERIFIED CUSTOMER
Thank you
2/11/2024
Kevin P. VERIFIED CUSTOMER
Bryan has been our service advisor for many years. We trust his expertise and have always been very satisfied with his services. It’s due to him that we continue to come to Lexus to service our car.
2/11/2024
Tamara M. VERIFIED CUSTOMER
Yes always excellent service by Senica I appreciate how she service my vehicle every time grateful for her
2/11/2024
ELLEN L. VERIFIED CUSTOMER
Scotty and Elton are the primary reasons I trust this dealership to care for my extremely high mileage vehicle. I would no longer have it if not for them
2/11/2024
Eric Z. VERIFIED CUSTOMER
Yes! She was wonderful.
2/11/2024
Stacy H. VERIFIED CUSTOMER
Always a pleasure working with Bryan!
2/11/2024
Salvador M. VERIFIED CUSTOMER
None
2/11/2024
Nelson L. VERIFIED CUSTOMER
Great customer service Senecca is very helpful
2/11/2024
Graciela S. VERIFIED CUSTOMER
I am very satisfied in trusting Lexus team with my vehicle needs and providing efficient work on my car.
2/10/2024
Michelle G. VERIFIED CUSTOMER
Courteous and efficient - loved that they wash my car too