I was not excited about having to take my car in but once I got there, I met Darius and he was so nice and so knowledgable that it immediately made the experience great. We talked about the car of course, but he also told me about his dog, which I loved. He was communicative throughout the process and the whole thing was finished and ready for pick up fast. I would definitely go back to Honda of Oakland, and I would definitely recommend Darius to anyone needing to get their car serviced. 10/10 experience!
8/14/2023
Samantha M. VERIFIED CUSTOMER
Thank you for the friendly service.
8/14/2023
Kay Ruhland. VERIFIED CUSTOMER
It took much longer to do the necessary work than I expected. Do they take their lunch breaks mid-repair. Maybe I expected the work to be done more quickly than it was. I felt that possibly my job was given low priority since I had just “dropped in” rather than make an appointment. I thought it was a simple “fix”. It wasn’t.
8/14/2023
Jesus P. VERIFIED CUSTOMER
Vincent reed was a great advisor helped me with everything quick contacted me as soon my car was ready and also reviewed paperwork when I picked up my car very satisfied will take my car back here .
8/13/2023
Mike S. VERIFIED CUSTOMER
Victor Martinez was extremely professional and helpful.
8/13/2023
Sam C. VERIFIED CUSTOMER
Thank You for the great service Christina ! Looking forward to seeing you @ my next service.
8/13/2023
Jessica V. VERIFIED CUSTOMER
Darius was great. Explained everything and told me what my options were. Super helpful in answering my questions
8/12/2023
Debby R. VERIFIED CUSTOMER
I have been to your dealership two times and both times have been bad customer service but the second time was horrible. I called about my problem several weeks ago and was told someone would call me back. No one did I called back again no one did I called back again and spoke with Allan. Then I brought my car back in For service and was told the driver would pick me up by 1 o’clock so I can make my 130 doctors appointment I called seven times to the dealership left messages. Had someone send a group email to everyone in the service department trying to get a response and reach the shuttle driver an hour and 10 minutes after the schedule pick up time and 40 minutes after my doctors appointment I got a call from the driver saying that he was able to come and get me and no one has reached out to him letting him know the urgency. I had to take a taxi and asked to be compensated and was told that I would get a call back from alan on Thursday , no one called me back I called again on Friday. No one called me back if not compensated appropriately. I will write a honest review about this Honda dealership on Nextdoor and Yelp. Thank you for letting me express myself. Debbie
8/12/2023
Roy M. VERIFIED CUSTOMER
Tommy Jung is a very knowledgeable service personnel and was glad to have him serving me during my recent visit to Oakland Honda.
8/12/2023
Ron F. VERIFIED CUSTOMER
Car was done in a timely manner
8/11/2023
Janet W. VERIFIED CUSTOMER
It feels great to drive a well-serviced car. It makes a huge difference. A great customer service experience overall. One satisfied customer here.
8/11/2023
Isa M. VERIFIED CUSTOMER
Erin has always been my go-to person and even the person who trained another agent I was working with. She’s a great asset to your company and the Honda brand in bringing customer service excellence and product expertise to the team. I live in Marin and go to Oakland Honda because of the excellence in service.
Thank you, Erin!
8/11/2023
Wilfred N. VERIFIED CUSTOMER
Completely satisfied of the service and very helpful of the service and the people customer support
8/11/2023
James C. VERIFIED CUSTOMER
Carlos was absolutely fantastic and a credit to the Honda of Oakland team. He provided wonderful service from drop off to pick up! I could not be anymore impressed. His elevated service levels have ensured my future business will not be taken anywhere else. 5/5 Stars
8/11/2023
Jonathan T. VERIFIED CUSTOMER
Three days to replace the car battery was way too long. Very hard to get in touch with staff-constantly sent to voicemail with day to hear back. Excessive maintenance recommends for a vehicle under 30k miles.
8/11/2023
George G. VERIFIED CUSTOMER
Thanks for the experience.
8/10/2023
Amanda Peyton. VERIFIED CUSTOMER
Charging a credit card fee is a scam. I plan to report your dealership to Visa/MasterCard. I won’t be back.
8/10/2023
Ernesto F. VERIFIED CUSTOMER
Really appreciate what you guys do .
8/10/2023
Terry ****. VERIFIED CUSTOMER
The service was great with one exception hence the NO response. I requested that my windshield wipers be serviced when I scheduled the appointment. I provided a list of items I needed done when I dropped the car off, including replacing the windshield wipers.
Upon returning home I noticed that the wipers appeared not to have been serviced. I then looked at the last page of my service invoice and saw the note that I needed to wait for the ‘rainy season’ to replace them. Really??? They are torn and worn and now I will have to perform maintenance.
So, Honda of Oakland Service you failed to get credit for all of the other exceptional work for this one miss.