Frank Leta Honda Auto Repair Service

After carefully considering whether or not to give feedback, I thought it best to do so. I've been bringing cars to Frank Leta for service a number of years now. It's the only place that our 2013 CRV - bought from Leta - has been serviced. I used to work with Mike Law and Mike Case and I had developed a relationship with both of them, and I trusted them to not mislead me on anything. When I brought the CRV in for a state inspection, both Mikes were no longer working there. I worked with another service advisor (Kimberly perhaps?). After the inspection was complete, I was told that the car failed due to the rear brake pads being "metal-on-metal", and that I needed to have them replaced (with a recommendation on having the rotors refinished) - $640 total for all four brakes and rotors. I've heard this expression used in Honda dealerships before so I elected to replace my own brake pads. The rear pads, while well-worn and in need of replacement, were not only not "metal-on-metal" but actually had enough life left to have passed the inspection. This means the tech who inspected the car either didn't bother to remove the wheel and measure the pads at best -or- was trying to sell me something I didn't need at worst. While I can't say for sure what happened, I don't necessarily trust Leta any more. When I brought the car back in with the worn pads to show the service department, James Hannon did pull me aside to apologize. I can say that he handled himself well and he seemed sincere in his desire to re-establish trust. I have no complaint about our interactions. Combining this incident with Leta's insistence that all new cars sold during the inventory shortage be sold with very overpriced accessories (all-weather treatment stuff, mats, etc), there isn't really a reason to go there any more. I hate to say that as most of our experiences there have been positive but the top priority for me is trust. Hope this helps Frank Leta... Eric

Great service as always. It’s a reason why our plates say Frank Leta For Life!

James was wonderful from start to finish. Explained everything very well about replacing my front brake pads and why it was necessary to grind the rotors as well. Since I know nothing about cars, he was very helpful and spoke in terminology I could understand. He was able to get me in immediately and I had the most pleasant interaction with him. When I bring my vehicle back for service, I will request James. It was a good experience and I appreciate the cleanliness and comfortable chairs and snacks in your waiting room. Thank you James wnd Frank Leta!!

Thank you always to the Frank Leta Team.. Randy has always treated me with the utmost professionalism and courtesy. Always keeping me informed of the status of my vehicles and costs when I bring both my Honda Pilot and Civic in for service. Thanks Randy! Nancy B

Tyler is just great individual to deal with when I am getting my car serviced. He lets me know what I need now and what I need later along with an estimate of the cost. He is professional and friendly and I feel at ease with him.

Tyler was rude. We were there for a 11:00 oil change appointment. He didn’t write up our paperwork until 11:40. He signed Megan’s name without checking with us if we needed anything extra. Usually they ask if we want a car wash. That was not done. Our car was done so we asked him if we could check out. He took our paperwork and set aside and said it will take a while to be completed. After 15 minutes I went in to the service department to see if it was ready. The other service technician was very nice and helped us check out.

Polite and prompt service! Very pleased with service

Service was done right on time

James had a professional friendliness about him that I wish I saw in more places of business. He went above and beyond making my business feel valued and I look forward to returning.

I always enjoy working with Tyler!

Tyler is so awesome!!!!

Good service.

Kathryn was great!

Leigha was professional and courteous. She communicated all expectations and treated me like I mattered. I really appreciated her friendly personality and her help in answering my questions. She’s definitely made a great impression on me. Whatever management has done by hiring these service writers, I applaud this. These ladies are on top of their game. Thank you Leigha and I hope to see you again soon and recommend you to my network of Honda owners.

Randy has been my advisor for a few years, and he always explains what my cars need and why. Randy is always professional and friendly!

Great

Tyler is the best!

Jim was outstanding in his service Give him a Honda Gold star by his name.

This turned around fast. Good service. Good communication from the team. Please stock the Leta Lounge.

Still waiting for Xmas radio to be turned on. No return calls. Call was filthy dirty when I got it. Spent 7 hours there.