Kimberly was very helpful. She uncovered the fact that our service was covered under a package we purchased last year when we bought the car that we had forgotten. The service was completed earlier than expected.
10/5/2023
Crista M. VERIFIED CUSTOMER
We paid for the full detail package. We opened the hatchback to put car seats back in when we got home and the back was completely untouched. We have pictures with time stamps. Also still food under backseat. Leather in the back wasn’t cleaned either. Super disappointing. Kimmy was great to work with; my problem was with the detail job. Paid a lot of money for the back not to be touched. Van was also not waxed.
10/5/2023
Blake H. VERIFIED CUSTOMER
Great job every time!
Thank you
10/5/2023
Isam A. VERIFIED CUSTOMER
I took my car to you for the transmission issue but there was no benefit at all from this visit. It seems that your technicians are not knowledgeable enough and or trained properly to fix the issue. This visit just wasted my time and money.
Issam Algraiw
Car: Honda Odyssey 2012
10/5/2023
Jessie S. VERIFIED CUSTOMER
Please correct the phone number on my account. You are texting my spouse, not the named contact for the appointment.
10/4/2023
Tim D. VERIFIED CUSTOMER
Tyler Saliski is absolutely the BEST service advisor we hv ever worked with!!! AAA+++
10/4/2023
Ruma S. VERIFIED CUSTOMER
Time taken for oil change is 3 hours.
Representative denied to accept the 15% Costco coupon which is valid for Ed Napleton. It’s a competitor coupon which I had no problem in applying in the past.
No car wash done or coupon is available for car wash at other places
No receipt was provided because printer is down and did not receive in my email as well
10/4/2023
Stephen T. VERIFIED CUSTOMER
Friendly professional and prompt service
10/3/2023
Angel G. VERIFIED CUSTOMER
Everyone is always so polite and helpful
10/3/2023
Greg N. VERIFIED CUSTOMER
Katie was fine and car was done in a little over an hour. There were several other jobs recommended to me which I declined mainly because of an expensive trip coming up. I was surprised that replacing my engine air filter was recommended because my air filter is a washable, reusable lifetime k&n filter. I failed to ask for high mileage oil, which I would prefer, because the car has close to 150,000 miles on it and it has been burning oil for some time. Also, is recommended maintenance based on whatever the tech finds or based on mileage like in the owners manual? Thanks for your time. Greg.
10/3/2023
George V. VERIFIED CUSTOMER
Great job Kim
10/3/2023
Cindy P. VERIFIED CUSTOMER
Everybody was so kind and helpful is best service place I've been too
10/3/2023
Pam B. VERIFIED CUSTOMER
Your service on my vehicle has always been outstanding. Tyler Saliski is professional, kind and always gives 100% to the customer. My first van was a Ford. My second van was a Chevy. My last one was a Toyota. However, my Honda has been number one and your dealership is better than any I have ever done business with. since the first time I have had Tyler as my service provider, I exclusively use him when I need service for my Odyssey . I feel the dealership and Tyler have always honest, and treat people the same as They would treat their own family. Thanks for always providing great service.
10/3/2023
Martin R. VERIFIED CUSTOMER
She was great - friendly, helpful, professional. What I didn't like was the closure between noon and 1. I had a simple flat tire and debated taking it to a tire shop (which would have been very fast) but wanted to try your service since we've bought 3 cars there but never used your service. I arrived shortly after noon and saw the sign that you were closed from 12-1. This is not on your web site, which in fact showed that you were open. I didn't want to drive any farther than necessary on my spare tire, so decided to stay and wait. It was 2.5 hours before my tire was replaced. Way too long. I doubt that I'll ever bring any of our cars back there for service.
10/3/2023
Mary Ann. VERIFIED CUSTOMER
I will continue to work with Kathryn on service for our Honda’s. Kathryn is fair, practical and honest when discussing service and the options available.
10/3/2023
Janis T. VERIFIED CUSTOMER
Kimberly was a great service advisor kind and professional. Got me right in with no appt and solved my problem in great time. Was
Completely honest with me every step of the way! Thanks Kimberly
10/3/2023
Mark M. VERIFIED CUSTOMER
Great service and communication from start to finish
10/3/2023
Alan M. VERIFIED CUSTOMER
Tyler is the best service tech I’ve experienced in a long time