The lack of communication was very frustrating. My vehicle sat for nearly a week with me calling multiple times per day to get an answer as to what was wrong with the vehicle. Each call I was told my advisor would reach me and on most occasions I didn't get a return call in the same day. Ultimately, I was told it would take another two - three weeks before my vehicle would be ready if the repair was completed. Therefore, we found another facility to complete the work and cancelled our warranty.
10/20/2023
Salena H. VERIFIED CUSTOMER
Everything went well and smooth
10/19/2023
Jason K. VERIFIED CUSTOMER
The service manager/tech who worked with me did a great job.
10/19/2023
Terrell W. VERIFIED CUSTOMER
I loved my service it was fast
10/17/2023
Toni T. VERIFIED CUSTOMER
Thank you for the service I received on the day I came in I was very satisfied...thank y'all team.
10/15/2023
Jenae M. VERIFIED CUSTOMER
He was fantastic
10/15/2023
Aaron W. VERIFIED CUSTOMER
Love working with you guys, keep up the good work
10/15/2023
Andrew R. VERIFIED CUSTOMER
Except for the return for maintenance message that was not reset after doing oil change which I caught before leaving dealership, the service was fine.
10/14/2023
Janei J. VERIFIED CUSTOMER
Travis takes good care of me every time I come in! He is truly amazing, and always has a smile on his face and is so friendly and helpful. It really does keep me coming back so often to Frankleta.
10/14/2023
Paulette P. VERIFIED CUSTOMER
Satisfied. Managment was friendly, knowledgeable and an excellent listener. Easy to make appointment...
10/11/2023
Joe Ann. VERIFIED CUSTOMER
Yes
10/11/2023
Tomiko M. VERIFIED CUSTOMER
Everytime I come we've been satisfied ????
10/10/2023
Jannet C. VERIFIED CUSTOMER
The workers were courteous
10/10/2023
Vincent E. VERIFIED CUSTOMER
The entire staff are awesome and the to be commended. The tech listened to me and I feel valued from the time I called and they fit me in to the schedule all the way through the check out process l, and I love the touch of adding a car wash.
10/8/2023
Christian B. VERIFIED CUSTOMER
I always love the service the guys are great very professional Great customer service!!
10/7/2023
Terri F. VERIFIED CUSTOMER
Sydney was extremely helpful from the beginning and even called me and gave extra help in spite of the fact that she was feeling bad enough that she had to go home. That is what I call service above and beyond and she should be commended for it.Steve Frederick ****-****-xxxx