South Coast Toyota Auto Repair Service

The tire caps were not fitted properly and one of them either fell off or was not fitted properly.

Thank you for the service. Right from the time I purchased the car in 2013, your service team showed professionalism every time I visited your service station.

You guys are great!

Excelente service

Great service

Thanks of the service of my car

When I picked up the car, there was debris and a piece of trash on the passenger seat and center console from what I assume is either the filter that was replaced or something else. I would expect that to at least be vacuumed away before picking up the car.

Thank you Francisco for a great job done.

Fantastic job, got my car in and out with no hassle. Very much appreciated with Francisco’s help

Unprofessional and mean

Prompt and courteous

No comment is not directed towards Stephanie but your managements lack of explanation for damaging my vehicle . Yes it was repaired and repainted which in itself upsets me as I have always given you guys excellent ratings. The fact that my car got damaged and I understand you guys put a full tank of gas and repaint it. My vehicle still doesn’t explain the issue of why your manager did not personally contact me. I think it’s very dishonest to make Stephanie to settle this with me as this should’ve been handled by a manager. Stephanie did her job and reassured and apologize profusely for what’s happening and noted to me that she gave me a small discount. This is my son‘s vehicle and a loaner would have not been useful for him, but I can tell you he is very upset with you guys for this. I have always brought my vehicle to you guys for every service, but I do not feel I will be bringing my vehicle to you any longer. I shouldn’t have to ask for a manager as a business owner myself I think this it’s a very bad example. You guys are very lucky that this car has been damaged before otherwise I would’ve made you give me a new vehicle since it’s not 100% factory now.

Ana went above and beyond to make a challenging situation created by unexpected car issues (2 flat tires) more seamless than I imagined being possible. Her communication providing detailed updates throughout the repair process was excellent and delivered with utmost professionalism, calmly guiding throughout the process. Notably, she provided details on the car in understandable terms for someone that is not knowledgeable with car repairs (like myself). She also provided realistic timelines, and even gave me a call back shortly after she had advised the car would be ready the next day in the afternoon to notify that my tire shipment actually was more likely to arrive later than expected. Shipping / timelines change all the time, but in a client-servicing business, updates when things change (especially negative ones!) are SO appreciated in the client experience. As it turned out, the tire shipment ended up arriving early and Ana called me a full day ahead of schedule notifying me the car was ready. I have been going to South Coast Toyota for 5 years and always received excellent service. Ana’s service stood out so significantly that I was hoping to receive this survey, as recognition is truly deserved. Thank you Ana, and thank you South Coast team for always keeping this loyal customer coming back!

I asked to wait for my vehicle as my vehicle had a recall on it and I knew the job was 30 mins long. I understand that there were many other vehicles in front of me and my vehicle was done in 1-1/2 hrs, which I thought was very reasonable and I appreciated Richer Misa giving my vehicle a rush job. Thank you, Richer. Richer was also very professional, informative, and courteous.

I want to thank Ms. Ochoa for her excellent work.

I have had a bad experience at rhe tustin toyota so i Was nervous coming here. He made sure i Was understood and helped. I apppreciated his service and Will come back again hopefully with the same person. He did a geeat job communicqting with me and gave me an estimate which resulted in a faster

Too bad you stopped the shuttle service that other Toyota dealers offer. Also, Took my car in for an uncertain "rattle" it' was a loose bolt on my roof rack. Such an insult that I was charged $215!

It’s rather ironic how the dealership keeps pressing about trade in, bc when I was seriously considering trading in my Prius back in February, there was no one available to actually assess the value on a potential trade. Only received a half hearted, “we can probably give you 7k towards a new vehicle from the sales person, but never an official response from an appraiser. Meanwhile, my car was at the dealership for a month waiting for parts and could’ve easily been accessed. Ultimately, there was no new vehicle available that piqued my interest, nor was there even any hybrid vehicle inventory accessible from Toyota Motor Co. on the horizon. Interesting times for the auto industry

Great job today, waited for the car and returned quicker than estimated. Thank you

I was happy with the service