Good communication skills. Appreciated his assistance
8/20/2025
Abby E. VERIFIED CUSTOMER
This is the second time that I have asked to make sure my vehicle got filled with windshield wiper fluid and they did not fill it. This makes me think if Toyota even checks the vehicles because if you open it you will clearly see how I need fluid and nothing was there. I regret not checking at the dealership but I trusted it was filled as I asked ahead of time to make sure it was filled.
8/20/2025
Darin T. VERIFIED CUSTOMER
Extremely professional staff and quick service. Stephanie gave me several options to choose from as my warranty had expired. She was helpful and made my visit a good one. I have found this type of contact and care a rare occurrence in the dealership service department area but she exceeded my expectations. Thank you to Stephanie and the man who returned my vehicle. I will be back for any upcoming service needs.
8/20/2025
William B. VERIFIED CUSTOMER
Thank you Ana
8/20/2025
Barbara V. VERIFIED CUSTOMER
Every service person I have interacted with at South Coast Toyota has been exemplary. They are professional and knowledgeable about the service supplied. They are also friendly and helpful. Richer Misa is the standard I have come to know and appreciate about Toyota. P.S. I thoroughly enjoy my RAV 4. Thank You.
8/20/2025
Lynda L. VERIFIED CUSTOMER
She was very nice
8/20/2025
Adalberto R. VERIFIED CUSTOMER
As allways a feel confortable with the customer service and recomendation from Miss Santiago even She goes an extra mile offered me a discount in my final bill prices hahah it make my day yay.. Thanks..
8/20/2025
Yadely C. VERIFIED CUSTOMER
That’s
8/19/2025
Vinh N. VERIFIED CUSTOMER
Anything is good : kindly, friendly ….
8/19/2025
Semih S. VERIFIED CUSTOMER
You have always been good to us that is why we have bought our vehicle from you guys for the past five vehicles. Thank you for taking care of our family.
8/19/2025
Mark H. VERIFIED CUSTOMER
Ana has taken care of several vehicles for me over at least 10 years. I have always been treated very well by Ana and quite frankly would buy another Toyota for just that reason alone! Ana strives to go a above and beyond with her customer service and communication. I am positive your have numerous customers that continue to come to South Coast Toyota because of how well your employees strive to do business right. Thank you for keeping all our vehicles on the road over the years!
8/18/2025
Michelle U. VERIFIED CUSTOMER
John is awesome
8/17/2025
Celza V. VERIFIED CUSTOMER
My new 2025 RAV4 AC not working and sounds like a helicopter. I called 4:40 to talk to a supervisor and the girl that answered the phone said they don’t close till six to bring it back. got there and asked to speak to the supervisor since it was closed. I talked to the morning supervisor who was luckily there heard how bad it sounded and told me to come back Monday at 7 o’clock to talk to Jason when I told him I can’t be driving it like this he said it would be fine since it’s under warranty. I am now really worried. This is a brand new RAV4 2025 then now sounds horrible. Regarding everybody in the morning, they were nice and helpful. Just took three hours which I still didn’t get my CarPlay checked out which was fine but have no AC is a problem when I went in for an oil change.
8/17/2025
Betsy B. VERIFIED CUSTOMER
I was told my service would take about an hour. I considered an uber home to Corona Del Mar (about 5 miles) and realized that my uber coupon that Toyota provided wouldn’t even afford me a ride home. Much less, a ride back to pick up my vehicle.
The service did NOT take an hour… after about 2 hours, I hadn’t heard anything so I decided to check in. I was told that they hadn’t even started on it yet.
This was a beyond frustrating experience. The lack of respect for my time and my experience as a customer is frankly bewildering. I just purchased my Toyota from a lease in March and it made me embarrassed to have this brand throw it back in my face.
I asked for a discount for the inconvenience and wasting my time and was told that Toyota corporate would not let me have a discount and the most they could offer was a free detail the next time I came in…
I regret buying the 5-pack because I do not want to return.
Please have a customer experience manager reach out to me as I am extremely eager to speak to someone about this.
8/17/2025
Ines S. VERIFIED CUSTOMER
Porqueria de cerbicio nunca recomiendo eso
8/17/2025
Dyson P. VERIFIED CUSTOMER
Friendly, thoughtful, and efficient. Thank you, Ana!