I was satisfied with Stephanie and Jason but not at all with the original handling of my problem back in August 2023. I paid $189 for a misdiagnosis of my computer function problem. And was left unresolved for 6 1/2 months until today. This was instrumental in causing me to have an issue with Newport Police which cost me $550. Because sensor was not operational
I will write more to you about this
3/14/2024
Andree A. VERIFIED CUSTOMER
Okay no problem
3/14/2024
Marie K. VERIFIED CUSTOMER
Honest,repayable,
3/14/2024
Gloria J. VERIFIED CUSTOMER
Ana was professional. I felt that she was honest with what my car needed.
3/14/2024
Arnis P. VERIFIED CUSTOMER
Ana- the Best! Thank you for your professional service!
3/14/2024
Sally M. VERIFIED CUSTOMER
Job was quickly done very happy.
3/13/2024
Teresa C. VERIFIED CUSTOMER
I love south coast Toyota, all the workers are amazing..
3/12/2024
Gary V. VERIFIED CUSTOMER
Fantastic service experience. Stephanie was great!
3/12/2024
Michele O. VERIFIED CUSTOMER
Ethan is amazing and that type of technical support is really valued ??????????.
3/12/2024
Linda B. VERIFIED CUSTOMER
John was great! He was very cordial and efficient. He asked me if I wanted to wait for my car service to be finished or did I want a ride back home. Everything went very smoothly.
Linda B
3/12/2024
Patricia &. VERIFIED CUSTOMER
Great service every time!
3/12/2024
Nick A. VERIFIED CUSTOMER
Would trust my car with Pedro and the team anytime!
3/12/2024
Audrey F. VERIFIED CUSTOMER
Ive had my vehicle serviced under my "platinum"plan i have had a defective battery that they were going to male me pay for until i asked what their policy on new batteries cince i had not had the car a year and the battery was dated 10/22.$300! Then they twll ke i need to replace my air filter at the service beforw that but i have not driven my car 20k miles! But on the next inspection they document it as "good" i bring this up at this last appointment and the service consul was dismissive as a typo on their end and then comes back to me and says the Engine filter AND the air conditioner filter need to be replaced $177!!! Insane! Left my passenger seat leaned all the way back did not even bother tho put it back to its proper position. So disrespectful! Dismiss the filter as a typo and give you the get over it attitude. All of the sudden m6 engine filter is dirty and i have only had my car a year! Customer service ****! I am there 3 hrs at a time when i have scheduled appointments. This time i missed my noon appt & got there about 3:30ish didnt get out until they were literally shutting the doors! Unnacceptable!
3/11/2024
Paige S. VERIFIED CUSTOMER
Dropped my car off at 745am, was called at 1105 because i wanted to have my passenger fog light looked at because the light bulb was out, consultant stated that they would check it out and let me know asap. I try to contact and get no answer after about an hour and half, then i get a call two hours later saying they need to order the bulb and that my car is ready at 1331.
When i came to get my car, they took my number and brought out the wrong Rav4. This same thing has happened to me the first service i had with you guys and you mixed up the cars and my car was not serviced and it wasnt even realized until i went to pick it up and now had to wait again for my the service to actually be done. Frustrated at my experience with this Toyota.
3/11/2024
Elena A. VERIFIED CUSTOMER
Great
3/11/2024
Suzan P. VERIFIED CUSTOMER
Very professional and attentive.
3/11/2024
Shaunna C. VERIFIED CUSTOMER
I’d been avoiding my scheduled maintenance because I had such a bad experience last time. However, John was friendly and courteous and communicative. I hope I get John again next time!
3/11/2024
Tracy R. VERIFIED CUSTOMER
I used to own a “luxury” car, but Youe service at South Coast Toyota is better than at the luxury dealership. Thank you!
3/11/2024
Robin Z. VERIFIED CUSTOMER
Service, communications, turned my car around really fast like always .