Nice, kindly, helpful complete explaining about service.
3/26/2025
Suzanne N. VERIFIED CUSTOMER
First off my service adviser Stephanie is amazing! What’s NOT amazing is when they brought my car out the guy opened the door and I didn’t notice what they did. I drove up the street to a store, when I exited my vehicle I see a few chunks out and paint scratched off and white marks on my door edge that were not there before! I immediately called Stephanie and drove right back to the dealership. I was absolutely furious seeing this on my almost $70,000 truck that I trusted South Coast Toyota with.
I have two other Toyota dealerships within 5 miles of my home, I bring it to South Coast (that’s way out of my way) because Stephanie is so great.
3/26/2025
Neal D. VERIFIED CUSTOMER
Very professional
3/26/2025
Isidro C. VERIFIED CUSTOMER
Ana Ochoa support on all my Toyota vehicles has always been excellent. I have been going to your dealership for over 30 years. Thank you.
3/26/2025
Robin F. VERIFIED CUSTOMER
Mr Carrera was very nice and helpful. You should give him a raise in pay ????
3/26/2025
Joesph D. VERIFIED CUSTOMER
As usual, Rich Misa took excellent care of me today. I have been taking my Camry to South Coast for years and I always call Rich when I make an appointment. He is very professional and friendly, and I am always very pleased with his service.
3/26/2025
James E. VERIFIED CUSTOMER
Been great for 20 years that I’ve been using your service.
3/26/2025
Lial A. VERIFIED CUSTOMER
Ray was the best . This is the first time I got my car serviced that quick
3/26/2025
Mahmoud A. VERIFIED CUSTOMER
Great customer service
3/25/2025
Ngoc N. VERIFIED CUSTOMER
Service people didn't put the glove compartment door right. Can't close it completely and it's popping out
3/25/2025
Monica O. VERIFIED CUSTOMER
Ana is fantastic. Shes always friendly and helpful.
3/25/2025
Olivia M. VERIFIED CUSTOMER
They were super helpful and personable! My car’s service was done faster than expected as well.
3/25/2025
Ingrid R. VERIFIED CUSTOMER
Ana Ochoa was very personable and professional. Friendly and knowledgeable.
3/25/2025
Erica K. VERIFIED CUSTOMER
Friendly and timely today! Thank you
3/25/2025
Dipak P. VERIFIED CUSTOMER
I was informed about third row safety recall issue after I went to pick up my vehicle. Certainly worried about putting my newborn in third row now. Service rep didn’t even try to hear my frustration and kept saying that issue should be brought to Toyota and not her since she is not part of Toyota.
It was surprising to hear that Toyota dealers don’t represent brand itself. Had I known about this type of customer service, I wouldn’t have bought vehicle from any dealer.
Good luck dealer (not Toyota)!!
3/24/2025
Magdalena F. VERIFIED CUSTOMER
She has very good customer service she’s really attentive and explained everything that I had concerns with my car ????????
3/24/2025
Heidi S. VERIFIED CUSTOMER
Very unsatisfied. I left my car there over night to get a regular oil change and to check a leak. I asked if they think it would be a good idea to change out the spare tire for one of the tires that was very bald. He said no problem. When I can back the next day to get my car (after I got the text it was ready) it had the spare on with no rim and the handles inside were still off. I asked Frank why it was like that and he said I did what you asked. I asked him why the rim was not on the fourth tire and he said I didn’t ask him to do that. I said I would not drive around with a tire with just bolts and he solved the problem by putting the old tire back on. ??????? waited an additional 1.5 hours for that.