Josh, Regina, and everyone involved with my experience was absolutely great!! I have been in the service industry, owned a business with a service department, and am currently in sales: your people were A+ from start to finish. This is literally the first experience in I’m not sure how long that when something was said, it was done. When timetables were given, they were accurate. The personable service and honesty is greatly appreciated! Also, congrats on the new marriage, Josh, best of luck to you both!
11/12/2023
Mike H. VERIFIED CUSTOMER
Went to the dealership to pick up my car only to discover damage on the top where the new trim panel had been installed. No one at the dealership said anything about it and we had to show them. They should have owned up to it. Then as we drove away we noted that the check engine light was still on. We had been told and paid for that fix but obviously no one at the dealership checked or road tested the car to make sure it was fixed. And no one there was available to work on it so we had to leave it again. Really poor customer service and not sure I can trust to have my vehicle fixed correctly at this dealership. The guy did take pictures of the damage and said the dealership would make things right but I’ll have to be convinced of that and that the dealership truly cares. I understand that accidents happen but to have to discover the damage on our own and no one at the dealership did the right thing and tell us up front about it or try to fix it before telling us our car was fixed doesn’t speak of honesty or integrity. And having the check engine light on and no one at the dealership bothered to make sure the problem was fixed only added to my concern.
11/11/2023
James A. VERIFIED CUSTOMER
Three things I was having a problem with the car when you put it in park would tell you it was not they could get it to do that but when lei pulled it in the garage it did it they fix the heat and air the other thing would tell you could find key it doesn’t do it often so next time I am going to check the battery in the remotes that probably the problem mr Anglin
11/11/2023
Jenny B. VERIFIED CUSTOMER
It was easy in and out.
Thank you
11/11/2023
Dan G. VERIFIED CUSTOMER
Capitol City made it very easy to get my recall work taken care of, coming to my home to work on the car. Work was done efficiently and with no work on my part. Very convenient.
11/10/2023
Vicki R. VERIFIED CUSTOMER
Job well done
11/10/2023
Brian H. VERIFIED CUSTOMER
My service technician, Jackson was professional, prompt, and great to work with. Great service!
11/9/2023
Barbara W. VERIFIED CUSTOMER
Lovely employees our interaction was actually with Rachael and Mike
11/9/2023
J&K Cattle. VERIFIED CUSTOMER
Audrey is the absolute best service writer ever. We love her to pieces.
11/9/2023
Garold B. VERIFIED CUSTOMER
Such a lovely young lady
11/9/2023
Audrey S. VERIFIED CUSTOMER
Service was fantastic as always.
11/9/2023
Deborah C. VERIFIED CUSTOMER
Problems with the oil change. Now the bracket that pulls the oil stick out broke off. They were aware of how hard it was to pull out. I feel that a good mechanic should have known that it was very warn out and should be replaced
11/8/2023
Linda R. VERIFIED CUSTOMER
Thank you! You went above and beyond, coming to get the car and bringing it back while we waited for the correct parts to come in and when they did come in you came back and got the car, fixed it and returned the car. This meant a lot to me as my husband is on Hospice which would have made it very difficult to get it back and forth. Thanks again!! Linda Sue Rhoads
11/8/2023
Sego,Robert (Bobby. VERIFIED CUSTOMER
Service writer Audrey was amazing as always.
11/8/2023
Tony P. VERIFIED CUSTOMER
Shuttle service is awesome. Everyone was a pleasure to deal with.
11/7/2023
Marion H. VERIFIED CUSTOMER
Please don’t ask for a survey response. If it weren’t satisfactory service, you would know. Thanks