**** Thurmond did a fine job - courteous, knowledgeable, and professional.
2/5/2026
Tony N. VERIFIED CUSTOMER
Coust to much
2/5/2026
Mary B. VERIFIED CUSTOMER
Noticed one thing about the nice Bronco Sport that I gotta drive. There is no way to change the climate control temperature to Fahrenheit. I think that needs attention sooner rather than later to help folks not get to hot in winter.
2/5/2026
Nancy P. VERIFIED CUSTOMER
Not a ver good experience. I could not get straight answers about a service I wanted done. Communication is an area of opportunity.
2/5/2026
John B. VERIFIED CUSTOMER
Good communication and problem solving. Super customer facing guy.
2/5/2026
Julie P. VERIFIED CUSTOMER
Matthew was very professional and answered all my questions and concerns. He got me in and out as quickly as possible.
2/5/2026
John C. VERIFIED CUSTOMER
Very good service
2/5/2026
Lawrence D. VERIFIED CUSTOMER
Bobby did a exceptional job of keeping me informed and providing me with great understandable service
2/5/2026
Brian W. VERIFIED CUSTOMER
Bobby Reese was great. He’s very professional, courteous and personable.
2/5/2026
Lee L. VERIFIED CUSTOMER
Great service advisor! Super fast!
2/5/2026
John L. VERIFIED CUSTOMER
I was very satisfied with the job.
2/4/2026
Richard L. VERIFIED CUSTOMER
Great job!
2/4/2026
Jessica T. VERIFIED CUSTOMER
When the service provider contacted me It was as if he was not very well informed. He simply stated the service technician believed that the key fob battery was the issue, when I asked if the battery had been replaced to check it because we had previously done this, he explained he would have to get with the technician. He does not think that they have done that yet.
I do not believe communication was clear. When as for an expectation of when the vehicle would be ready for pick up or if I could head that way, he informed me it was not as he did not have the paperwork. He then returned my call five minutes later to let me know that it was prepared and ready.
I brought two keys into the dealership today. One factory Ford key that was not working and one alternative key that was provided by a locksmith. Then I paid for over $300 for an additional key. I was told that the keys to the vehicle were inside the vehicle to which only two keys were actually returned. No information was given to me on what the actual problem was with the initial Ford key that was provided.
2/4/2026
James L. VERIFIED CUSTOMER
Very professional
2/4/2026
Lenora R. VERIFIED CUSTOMER
Completely satisfied with the care given In locating the problems needed in
Looking after my car.,
2/4/2026
W T. VERIFIED CUSTOMER
We were initially told that the vehicle would be ready in a few days time. We waited almost an entire month for the parts to arrive. We finally picked up the vehicle after almost 30 days, and still are waiting on one last part, so we still have to bring the vehicle back again. Our company has supported Akins Ford for decades and are disappointed in how this repair was handled.
2/3/2026
John K. VERIFIED CUSTOMER
Bobby went the extra mile to pull my car back in to install a new air filter that I had originally declined. I had looked up the price at my favorite auto parts store and realized they were only charging me a couple bucks to install it on site. Still got me out fast. Thanks, Bobby!
2/3/2026
John P. VERIFIED CUSTOMER
Outstanding customer service
2/3/2026
Jerry C. VERIFIED CUSTOMER
Fantastic
2/3/2026
Ashton F. VERIFIED CUSTOMER
Always a pleasure to work with Akins service department!