Akins Ford Dodge Jeep Chrysler Auto Repair Service

Kept me informed through the entire process.

Good job

Yall always and will be my number one place, I been in winder for 4 years, and I’m very satisfied with y’all, Thank you.

I think the service writer (Jaylen) did a great job. I was mostly frustrated at the fact that I told her about my tpms monitor issue and was still charged a diagnostic fee. When I was informed on the price to install/program sensors I laughed. Rediclious. I already knew what what was wrong.... I didn't need a $200 diagnostic fee for an issue I already knew the answer to. If you wanna make me satisfied, give me my diagnostic fee back for the situation I already explained! Otherwise, the rest of the service was good! Not her fault, she did great.

Took the truck in on 2/14 and was told it would it would probably take 7days. After 2/21 I followed up with 2 phone calls. On 2/28 I received a call it was ready and picked it up. The truck had 90 more miles on it when I picked it up. I felt communication could have been better.

You all keep my vehicle for over three weeks just for a alternator and it took two weeks just to order it I had spoke to two of your employees and they both said they were ordering the part I'm glad that we had another vehicle for the ones not as lucky as we are I feel for them when using you guys

She is excellent!

My fault, I forgot to mention that the RED precollision warning sometimes goes off randomly, for no apparent reason. I meant to have you check it! My bad.

Matt in service was fantastic and so was Yolanda who brought my car back to Atlanta so I didn’t have to drive to pick it up. five star review! Thank you! David !

I received the vehicle inspection report Bobby Reese sent over this past weekend. I also understand that he were out sick all last week. I would like to send my regards that he was ill last week, however I am extremely disappointed with the service I received in his absence. I believe I spoke with Mr Reese on Friday, February 14th, and he advised that my car hadn’t been looked at yet, but it would be that following Monday. I had to call midweek because I still hadn’t heard anything back from Akins. Initially, I was advised that apparently my jeep had just fallen through the cracks and no one knew anything about it or if it had even been looked at yet. I waited all day Wednesday for an update from the lady named Vanessa and she never called me back. I had to call back Thursday and I was told that since akins had drug their feet and taken had taken so long to look at my jeep that my battery was “too dead” to even run the draw test. This makes absolutely no sense; I took my jeep to three different garages prior to coming to Akins and they all told me both my battery and alternator were fine, but you all tell me that you can’t even run the test I brought my jeep in for because, first, I need a new battery. All I’ve gotten from Akins is the runaround; this is a terrible excuse for customer service and, on top of that, you have the nerve to send me a ridiculous report telling me I have to spend almost $500.00 to buy a battery that I don’t really need! It is regrettable that I even brought my Jeep to Akins, it was a complete waste of time. I was so dissatisfied with this entire experience that I came and got my Jeep this past Friday and I will never be coming back. All of your employees are pompous Jackasses who think they’re too good to actually help someone. I’m an employee of Brad Akins YMCA and I will make certain to tell all of my associates and friends that this was how I was treated at Brad Akins Ford!

Jonah was so informative on everything is was doing to my vehicle. I was so happy with how he kept me updated on everything he was doing. I’m very pleased with his service.

You need to put more attention on what you do , you suppose to have the best mechanics .

Thank you.

It was better than last time had more communication about every thing being done

My vehicle has been there for 3 months for minor damage from a deer. I’ve heard just about every excuse there is as to why it’s not ready. I have been a dedicated and loyal Ford Man since I was old enough to drive. Very Disappointed

Atkins staff are always helpful and informative!

I go specifically to Mike **** every time I go to Akins Ford. Never a bad experience. Mikes the best

. did a great job communicating with me and will definitely use a forward.

Straightforward, knowledgeable and easy going. Got me taken care off quickly

Very kind and kept me updated