Akins Ford Dodge Jeep Chrysler Auto Repair Service

Mike remained in contact to advise me on the process and stages of the repair

Everything went good. Scheduled when I brought my vehicle in and had a courtesy vehicle for me to drive. Paperwork was ready for me to sign no long wait. Got truck back in three days actually quicker than I thought it would be. Check in courtesy vehicle was quick. Everyone was very helpful and seemed to enjoy their job. GREAT SERVICE!!

Mike was very friendly and helpful. He made the whole process quick and painless.

Mike did a great job explaining what it was my car needed. That helped soften the blow if an overly expensive repair.

Could not answer a question

I absolutely love bringing my vehicle here for service! Wouldn’t trust my vehicle with any other dealer! Thanks Akins!

He was friendly called with updates and checked me out fast

Akins ????

Fast and friendly service. Hard to find that these days.

Visit went well this time. Thank you.

My car was in the shop for four business days and the communication left a lot to be desired. I am thankful for it being fixed, but was disappointed in the overall experience

Erica was great, but I would lave a week to be able to send a tip to the tech that worked on my truck. Yours is the only shop that always performs the task at hand correctly.

Ryan is as good as it gets. I appreciate you all taking care of my vehicles

Very pleasant experience!!

Great service

My daughter said everything went great! Thank you!

I had a pretty poor experience for the first time since I’ve been a customer of Akin. I had an appointment to drop my truck in a Thursday, and was told I would get my truck back the next day. I called on Friday when I didn’t get notified of my trucks status and was told they hadn’t looked at it and it would be Monday. I said it was ok and I would just keep the rental through the weekend. Monday I didn’t receive a call so I called and was told they didn’t have anyone on Friday, but still hadn’t looked at my truck. I explained that I needed by truck back since we were going out of town. I was told they would be getting to it immediately and they would call Tuesday morning. I didn’t get a call. My wife called and explained how we needed the truck to take our camper out of town. Abe was told someone would call that evening. We never received a call. I called again Wednesday morning and asked for a manager. I got Deana, the customer experience manager. I told her what happened. She called me back 30 minutes later and said they would pull the truck in immediately and get it done that day, and would deliver to me Thursday. I got a call Wednesday afternoon and was told it wa ready and would be delivered Thursday. It was delivered Thursday and I was not charged for my service. I greatly appreciate Deana stepping in and setting up the drop off, as well as not charging me. I take that as an apology for what happened. However, it should be known my biggest problem was the absolute terrible lack of communication, the fact that I had a prescheduled appointment that wasn’t upheld, and it took me calling every day to get my service done. I hope this gets addressed and I can keep coming back.

Quicks oil change ever!!

Very efficient and courteous.

Very good service and very prompt on time.