I was disappointed that though I had an appointment for an oil change and basic car wash that I thought would only take a couple hours-I was at the dealership for 3 and 1/2 hours. I was not made aware that it was going to take that long or I would have had made other arrangements. Michael did apologize but I wasn’t happy when I left. Michael called me later that day to offer a deluxe car wash for a time in the future of my choosing to help make up for the inconvenience. I accepted this offer and felt better about my experience at Vatland Honda.
4/19/2024
Karen E. VERIFIED CUSTOMER
Lon helped me with my initial call which was very much appreciated. He
gave me all the information I needed to handle the problem.
Kevin was very thorough and attentive. I was in very good hands
Thank you! Karen E
4/18/2024
Malcolm B. VERIFIED CUSTOMER
Our service advisor was informed about our Honda, very knowledgeable and very polite and efficient! Thank you Mr Toby White.
4/18/2024
Anthony M. VERIFIED CUSTOMER
Your Rep.Mike was very easy to understand and explained the before process and the result of what was serviced on my vehicle. He also gave a detailed list of what still needs to be serviced. I do like this approach of letting the customer know what should be addressed now and what can wait until the next service call.
4/18/2024
John D. VERIFIED CUSTOMER
Kevin did a great job. I appreciate his good service. Kept me informed about the status of my vehicle.
4/17/2024
Gerard H. VERIFIED CUSTOMER
Always a plus service
4/17/2024
Anne A. VERIFIED CUSTOMER
The service was what I've always known and expected except for the brief excursion when it wasn't.
4/17/2024
Kelly E. VERIFIED CUSTOMER
You guys did a great job taking care of the car. We appreciate your time and professionalism and we plan on using you in the future with all car repairs and purchases Thank You for your time
4/17/2024
William K. VERIFIED CUSTOMER
Michael was very helpful answering questions I had on control locations.
4/17/2024
Stephanie P. VERIFIED CUSTOMER
John was very helpful and explained all the services performed. He also took the time in assisting me in solving the problem with shifting out of park.
4/17/2024
John S. VERIFIED CUSTOMER
Jarrod is great, real nice man. He was super competent answered all my questions. In my opinion he is a real valuable asset to your dealership.
John S
4/17/2024
Emilia A. VERIFIED CUSTOMER
Toby is always very informative and helpful
4/16/2024
Jim G. VERIFIED CUSTOMER
Kevin did a great job outlining what work would be done and keeping me informed along the way.
4/16/2024
Evelyn R. VERIFIED CUSTOMER
Toby
4/16/2024
Sheila G. VERIFIED CUSTOMER
Girard is always very efficient and timely with my car always let’s me know what is going on and what to expect next
4/16/2024
William B. VERIFIED CUSTOMER
Again, John Stearns was very professional, friendly, and explained in detail the service that was provided.
4/16/2024
Karen L. VERIFIED CUSTOMER
Well unfortunately the problem remains unresolved
4/16/2024
Alvaro R. VERIFIED CUSTOMER
I have had Toby a few times and I absolutely love his personality and professionalism. He is always so helpful and he is one of many who make my visits enjoyable each time.
4/16/2024
Tanya T. VERIFIED CUSTOMER
Survey is sign onto google. Take too much time. I am very happy with Toby White in service. He is an asset to Vatland Honda service department. Very professional and polite.
4/15/2024
Mark H. VERIFIED CUSTOMER
Michael is trustworthy and customer focused. He explained my repairs in a way that made me feel confident the Vatland Team had it under control. This is my 2nd time dealing with him and hope I do so every time…is that possible?