Toyota of Puyallup Auto Repair Service

Have not had a bad service yet. Thank you.

Great service as usual

Friendly, professional.

Very professional and the service was quick.

The Service and Elisabeth were both Excellent!! Thanks…

Amazingly helpful!

Very fast and on time with my service.Thank you

Thank you

Everyone was nice . But…. Recall parts should have been available first time and that appointment took almost 2 hours to do nothing ! Second booking got mixed up on date …no big deal Second service was a little longer than it should be and they didn’t even reset the time on the clock . ….generally not worth the bother And no afternoon cookies ….poor snacks in general ..drinks fine. …C minus grade ????????

Andrea was very professional, and kind. She explained all that was going to be done.

Spoke with manager. Challenging service appointment due to miscommunication and delayed holds on the phone. More stress that was unnecessary. Thankful Andrea was able to help clarify things upon pick up and spoke with service manager prior to leaving.

Very nice, quick service

Very timely completion.

Izabella was friendly and professional. She fits in well at Toyota of Puyallup.

Thanks

Please keep me updated on my maintenance schedule

Hello, I brought our Highlander in back on December 26th, 2024 and specifically called out over the phone and in person that we discovered a significant leak in the driver’s side rear of the panoramic sunroof that caused my son’s car seat to be saturated with water after it had rained the previous night. We noted as well that we had it parked in our driveway on a slight incline with the nose up. This was serviced under Nicolas Galletti. We were told when we picked it up on December 28th that there was debris found in the drain tubes and that the issue was resolved. We were charged $600 minus a 20% discount with a coupon I had received in the mail so we paid $528.48 out of pocket. We were told if there were any issues in the future that they warranted their work for 1 year. On January 10th, 2025 it had rained the night before and we discovered my son's car seat to be heavily saturated with water yet again so we called back to reschedule another appointment to bring it in. We dropped it off on January 15th, 2025 at 9:30am with Kennedy Golden and then received a voicemail that same day at 5:07pm stating the car was fixed and ready for pick up. I called back and spoke with Kennedy asking if she could explain what they did differently this time that would guarantee that the leak was in fact fixed. She then informed me that they were actually unable to fix the issue any further because it is actually a known issue with this model of Highlander whenever you park it on any incline with the nose up. She then stated that it was a design flaw by Toyota and the only solution was to park on a level surface or always park with the nose/hood down. I explained that this was not a viable option or solution and now I am frustrated that we paid for a service that didn’t actually fix the issue at all. Upon further investigation and review, this issue has been happening with all Highlanders from 2016-2019 with this trim (panoramic sunroof) and Toyota hasn’t done anything to fix it. Some people have even had their insurance total their vehicles due to excessive mold damage. I am very upset with how Toyota has handled this and that they have not issued a voluntary recall or designed a solution and I am even more upset that Toyota of Puyallup willingly charged me for something that was a known issue and it was not disclosed to me until after I’d paid for a service that was not going to fix my problem. I want to know what you are going to do about it to make things right. Please call me back at your earliest convenience at ****-****-xxxx Sincerely, Adam M

Great customer support. Appreciate his honest communication.

Everything was fine, service was fast

They were very helpful with the car rental and the service to my car