I was satisfied with the routine service I received but it also raised concerns that may require further investigation. I inquired about tail gate not locking/unlocking properly. Kevin looked into it and managed to correct the issue and explained the process. There was also question brought up by the mechanic doing my oil change regarding possible oil seepage from oil pan (possibly due to over tightening or gasket damage was mentioned). Both these concerns were left in a wait and see if happens again mode. I’m ok with that but if either scenario persist I want to make sure this is to be repaired under warranty.
8/4/2024
Kim R. VERIFIED CUSTOMER
Unacceptable service department. Second time I have had problems there. It truly makes me regret buying a car from your dealership. They send emails about servicing the car and make appointments with you and then don't have help to do the work. They had my car 3 days and didn't even diagnose it. I had to take my car to a different dealership to get it fix. Your dealership couldn't even give me a time when they would get to it. Ami could have cared less. I am very unsatisfied with your service department. It truly is ashame.
8/4/2024
Mark L. VERIFIED CUSTOMER
Ami is great!
8/3/2024
Dennis F. VERIFIED CUSTOMER
Still no parts to fix the parking pall recall, no fault of Allysas,still frustrating,maybe the 3rd time‘s the charm
8/3/2024
Betsy P. VERIFIED CUSTOMER
Awesome service, thank you!
8/3/2024
Teresa D. VERIFIED CUSTOMER
Completely delighted ????
8/3/2024
Courtney C. VERIFIED CUSTOMER
If you mean Amy will call me, there isn’t any point in that.
8/2/2024
Brian R. VERIFIED CUSTOMER
The service was good but communication was poor. I also don’t feel they did a good job as my window does not close properly and leaks. I need to take it back I’m afraid.
8/2/2024
Timber S. VERIFIED CUSTOMER
Well done!
8/1/2024
Sue R. VERIFIED CUSTOMER
Service dept is always great to me. Which I appreciate!
8/1/2024
Kerry H. VERIFIED CUSTOMER
Was promised free oil change and tire rotation for my vehicle. After taking months to get an appointment found out it was no longer free and would be $90. Told it would take 30-45 minutes. It took an hour and a half. I have bought numerous vehicles from this dealership through many owners. Overall, pretty disappointed.
8/1/2024
Michael T. VERIFIED CUSTOMER
Great service as usual.
8/1/2024
Daniel L. VERIFIED CUSTOMER
Great experience and help I receive! Thanks to Your sales team!
8/1/2024
Glenn K. VERIFIED CUSTOMER
Alyssa was very helpful
7/31/2024
Felicia D. VERIFIED CUSTOMER
Alyssa was very polite and helpful. She immediately checked me in, answered my questions, and informed me of next steps. Job well done, Alyssa!
7/31/2024
Fikre N. VERIFIED CUSTOMER
Thank you!
7/30/2024
Tony F. VERIFIED CUSTOMER
I was very disappointed with being charged $51.50 for programming my key fob, that didn't get programmed on my first visit because I wasn't told to give all my key fobs at that time, when the last key fob was with me, in my wife's purse while we sat there and waited an hour or so for the work to be done. I was also told to come back in and it would be corrected and programmed. There was no mention of a second payment, since I already paid $133.89 for the programming. Not to mention $201.92 for a new key fob. Service was otherwise good. But I'm not a happy customer at this time.
7/29/2024
Vickie S. VERIFIED CUSTOMER
A great place to car shop and to get service done.
7/28/2024
Sharon R. VERIFIED CUSTOMER
The lady who helped me is very friendly and tells me what I need and don’t need at the time of service.