Driving into the garage was very smooth and I was welcomed by a gentleman who confirmed my appointment and another gentleman took the car away. I was extremely pleased with Matt and his professionalism, and his good ability to communicate with me.
8/8/2023
Janelle B. VERIFIED CUSTOMER
It took from 1pm until 3:20 pm to change A TIRE! When I got my car back it was all GREACY AGAIN!!!!!! Twice in a row!!!!! I asked an hour and 10 minutes into my service for an update and just about got my face ripped off for asking! An AJ - he never even entered my warranty info into the computer when I bought the car. Don’t even get me started on him!!!! He has single handedly pissed my husband and I off while buying our new cars like 5 times now and caused us once to buy elsewhere!!! Looking at other Toyota dealerships to do business with. Service is awful! If it wasn’t for a man named Quinton, we wouldn’t have bought our last 2 cars here. As far as I’m concerned, he is the thread holding you together!!!
8/8/2023
Abdoulaye D. VERIFIED CUSTOMER
Thanks, keep it up. Love Toyota
8/7/2023
Kim B. VERIFIED CUSTOMER
Based on my experience, I will be using Germain Toyota for all future service needs. Thank you!
8/7/2023
Helena G. VERIFIED CUSTOMER
Teresa is wonderful she is knowledgeable and very professional
8/7/2023
William P. VERIFIED CUSTOMER
Matt has been a pleasure to work with. He is very knowledgeable and takes time to carefully explain everything. I would highly recommend Matt and Germain Toyota!
8/7/2023
Leslie H. VERIFIED CUSTOMER
Teresa & Chris are always nice and accommodating. They’re the best…excellent customer service. They listen to your concerns and take care of them.
8/7/2023
Jeffrey S. VERIFIED CUSTOMER
Oil change took too long. Also,checked oil level once I got home and appears low by at least one quart.
8/6/2023
Kim P. VERIFIED CUSTOMER
Teresa was very kind, courteous and really knows cars! He experience and knowledge was excellent. Her words were very encouraging.
8/5/2023
Sheila T. VERIFIED CUSTOMER
Job well done.
8/5/2023
Barbara J. VERIFIED CUSTOMER
Very courteous and friendly
8/5/2023
Matthew D. VERIFIED CUSTOMER
I was there for over two hours to get my oil changed. Appointment was at 8:15. I do not understand how you can overbook so badly that an hour and 15 minutes after you open you are so far behind that wait times are completely unacceptable. Once my Toyota Care ends, I will likely never return to Germain Toyota for any type of service. Zac was fine as a service advisor.
8/5/2023
Kimberly A. VERIFIED CUSTOMER
Chris was fantastic and was great with delivering the news after inspection. Will keep coming back.
8/5/2023
Stephen M. VERIFIED CUSTOMER
Zak was great
8/4/2023
Judy B. VERIFIED CUSTOMER
All is well. No interest in trading my vehicle.
8/4/2023
John S. VERIFIED CUSTOMER
Everything was great and the car was done earlier than promised so I’m good.
8/4/2023
Taeme G. VERIFIED CUSTOMER
Chris is very friendly and a good adviser to customers like me. I don't have any auto technical knowledge and as I have explained it many times I always depend on his advice and guidance.
8/4/2023
Stephen D. VERIFIED CUSTOMER
Service was fine once it was completed. A two hour wait for an oil change when 8 scheduled the appointment a week ago was not ok. Services are clearly being overbooked.
8/4/2023
Linda T. VERIFIED CUSTOMER
Service rep very personable and helpful. His name was Zac