Seems like it takes too long for an oil change. Know other things are checked. Until recently it only took an hour. Now an hour and a half.
8/11/2023
Heran T. VERIFIED CUSTOMER
Very kind and relatable Gentleman! Impressive service going way beyond what he need to do. Keep him!!!
8/11/2023
Thad G. VERIFIED CUSTOMER
Always courteous and prompt service. I like the vehicle text feature.
8/11/2023
Eric S. VERIFIED CUSTOMER
He is always great. Has helped me several times. Always honest and full of information
8/11/2023
Kathryn N. VERIFIED CUSTOMER
Do not need contacted.
8/11/2023
Stephen S. VERIFIED CUSTOMER
She did an outstanding job today!!! I try to get her when I come in for service. She’s very knowledgeable and friendly. She definitely makes my experience at Germain Toyota a lot more interesting and fun. She’s definitely a keeper.
8/11/2023
Andrea C. VERIFIED CUSTOMER
Chris always takes care of my needs when it comes to my Toyota. Mahogany is always there to answer my questions and concerns too!! They are an asset to your team.
8/11/2023
Mary D. VERIFIED CUSTOMER
She was pleasant and answered my questions.
8/10/2023
Muhammad B. VERIFIED CUSTOMER
She did excellent job. She is asset to company and she need raise definitely true gem.
8/10/2023
Roslyn D. VERIFIED CUSTOMER
I have comments at this time. Thank you.
8/10/2023
Dhana G. VERIFIED CUSTOMER
N/A
8/9/2023
Yolanda G. VERIFIED CUSTOMER
I will. Excellent service. Thank you.
8/9/2023
Tayton S. VERIFIED CUSTOMER
Mo Nolen was extremely friendly, answered all my questions, and provided a seamless service appointment. I haven’t had such exceptional customer service in quite some time, and will definitely return for service based on my experience!
8/9/2023
Virginia Richards. VERIFIED CUSTOMER
Teresa is the BEST! She is great with communication throughout the service.
8/9/2023
Evelyn R. VERIFIED CUSTOMER
The service from beginning to end was very professional and friendly. I always have a good experience with this service department.
8/9/2023
Jonathan M. VERIFIED CUSTOMER
Received advice to have $2,000 worth of work done with no mention of the tsb issue I brought the car in for. Initial statement said "could not confirm" noise I'd been hearing for weeks. Had to ask for them to take it out again. Had to ask the same
questions multiple times to get clear answers.
8/8/2023
Melku K. VERIFIED CUSTOMER
Good service .
8/8/2023
Ashok M. VERIFIED CUSTOMER
Great service
8/8/2023
Krste C. VERIFIED CUSTOMER
To wait 3/1.5 hours just for oil change is not acceptable German heads they need to see what is going on you going to start losing lots of customers I don't want to come back waiting that long