Woburn Toyota

Adam was great. However, I spend my entire day from 11:10am to approximately 4:45pm at your dealership watching the “new” technician struggle with replacing my rear brake pads and rotors…and also push a Prius into the service bay. I was compensated with a free oil change and $75 off an already marked up rear brake job on which I was quoted $550 for my time. On the invoice, I noticed a $30 misc fee and was told it was shop overhead for fluids and keeping the shop “going.” So I really was only discounted $45. I paid $601 for a rotation and rear brakes that were quoted at $550…really don’t see how I was compensated for a service that should have taken an ASE certified tech an hour and a half! I was calm and polite and wanted to leave so I did not argue the “compensation/discount.” However, my wife and I feel low-balled and are very dissatisfied with the so-called discount and service in general. The technician, when he brought my vehicle back into the vehicle check in area after a road test, did not offer an apology or state to me that my vehicle was all set. I purchased this vehicle from your dealership in 2019 and loved the experience so much that I brought my uncle and aunt in 2 months ago to purchase a 2022 Rav4…I steered them away from IRA. I have had my vehicle serviced at your location on several occasions as well. I am furious at the moment and WILL be leaving a Google as well as a Yelp review on my experience today. A visual of the invoice will be uploaded as well on social media. I can not in good faith have my vehicle serviced anymore with the Albrecht Group. FYI, Gary is awesome and went above and beyond to calm me down…he even offered me his wonton soup! Again, Adam was not the problem. Finally, I personally believe everyone should get the Jim Montgomery treatment while at the dealership! Yeah, coach was there today.

Thank you

The fact that I wasn’t satisfied at all with the service I had on January the 11th, 2023 Cause , a service I was scheduled two (2) weeks ahead to have a State inspection & oil change on that date above at 2:45pm . As matter of fact , I’ve been there at 2:25pm . It was 5pm , no one ever either contact or call me to give any updates regarding the vehicle I decided to go downstairs at the service area to see what’s going on , then by that time the gentleman started to inform me that the only thing they’ve able to get done was the oil change and note the State Inspection because the machine was down . Quite frankly, I was so frustrated, disappointed and even so furious about this non sens and taboo he tried to explain to me . Up to now , I am still asking myself did they really change the oil I was asking for to , just because I lost the confident that the credibility wasn’t there .

He was very nice to work with

Great customer service today - by Adam Fandel - I was blown away

Test test

Everything was fine.

Worst customer service from Brynn. Like having no one there.

Thanks Adam Fandel

William is a well mannered gentleman who is good at his job.

Amazing! Service rep was amazing!!!! She is the best in the Massachusetts state!!! Can’t beat her! Personally. And professionalism

It was a great experience . Service was done less than 45 minutes. I would like to say thanks to the service team and the service provider Fabricio Fernandes .

Always friendly, always made a good job!????

Richard is always friendly and helpful when I come for service.

I apologize. I clicked no by accident. Brynn was excellemt

I am dissatisfied since I waited over 2.5 hours for routine maintenance and found out after I left that service failed to change a simple filter nor asked for my approval when I was upstairs at your facility waiting. I came down at 5:30pm after a 3:15pm appointment which I was early arriving for to ask when my car was going to be ready only to find it just sitting there. I’ve called 3x and Aidan returned my call when I happened to be away from my phone Wednesday early evening. I replied to his voicemail and asked him to call me anytime today but he never did. I’m upset that I need to come back to have this service completed. I have a Sullivan Tire 4 blocks from my home that can change a filter and replenish fluids in an hour or less. I have always been satisfied with my treatment at Woburn Toyota and even referred my friend Sergio who bought a RAV 4 last year from WT. However, the last two service appointments took over two hours. The person helping Aidan said it was due to a shortage of help due to Covid. I sympathize with that, but then someone should have called to reschedule my appointment if you were that understaffed.

Thank you

This is my second experience working with Richard Woolley. He is a lovely professional, very knowledgeable and helpful. Richard is fun and funny. He makes a usual mundane car experience fun. I look forward to seeing Richard again in the future. I hope his arm heals well.

I have been extremely satisfied with everyone at Woburn Toyota since I purchased my vehicle in May of 2021.Thank You!

Hope you keep good service! And give Richard woolly a promotion