Hi, we had lack of communication. We were told the price would be between 4,000 - 6,000. We were given a quote for just under 10,000. We were never called or informed of the price. We had to look it up as the Friday evening was approaching and no communication. We found out about the high priced quote by researching it on our own through previous texts. We didn’t receive a text or call. When we called to speak to him he was gone and Michael said Jarod tried calling. We do not have any missed calls or texts from Jarod. Michael stayed Friday evening so we could speak in person to get our car back since the price was way too high. Michael brought the cost down and even though it was still extraordinary high, we believed Michael would be sure to get our car back in working order. Thanks to Michael for making trying his best to get the price down a bit.
9/19/2023
Javier O. VERIFIED CUSTOMER
I love the customer service????
9/19/2023
Gilda Diamond. VERIFIED CUSTOMER
Mr. Chow was professional, friendly and very knowledgeable. He did a great job explaining my service today and the cost.
9/19/2023
Rudy R. VERIFIED CUSTOMER
I’m satisfied with the service.
9/19/2023
Luis F. VERIFIED CUSTOMER
All really professional , nice & fast ! I’m happy with Lexus :)
9/19/2023
Larry S. VERIFIED CUSTOMER
Appreciated being offered a courtesy vehicle as our car was kept over night.
9/19/2023
Mark K. VERIFIED CUSTOMER
We are completely satisfied with the service received. Thank you.
9/19/2023
Gabriel O. VERIFIED CUSTOMER
Robert was great and pleasant to work with!
9/18/2023
Jatania L. VERIFIED CUSTOMER
Like Always Mr. Alfred Nungaray is very helpful and knowledgeable. It’s a pleasure to do business with Alfred. 5 ????Service!
9/18/2023
Abraham C. VERIFIED CUSTOMER
What can I say, Mr.chow made my experience at Crown Lexus service dept. a pleasure. I was first greeted by a smile and friendly kind demeanor, rarely found today. His actions speak louder than words. He worked with the head mechanic on a plan to resolve unknown issue regarding my RX350 smoothly and timely. Next, he contacted me to bring in car and set me up with a loaner car. I didn’t have to ask. Amazing. Now that’s what I expected from buying a Lexus. Problem solved . Thank you.
9/17/2023
Ronald R. VERIFIED CUSTOMER
Robert Maybard is doing an excellent job with his customers. He represents the company in a really meaningful way. You need to have more Robert Maynard as an employee !
9/17/2023
Garrett F. VERIFIED CUSTOMER
Helen is the BEST!
9/17/2023
Balraj G. VERIFIED CUSTOMER
Helen is a true professional, she knows all the technical and mechanical aspects of the vehicle and makes recommendations . I am confident with her assessment and never second guess it. Great job and keep up the good work.
9/17/2023
Rosie E. VERIFIED CUSTOMER
Thank you Helen for making this service and easy and more enjoyable experience. Thank you Lexus for having a extremely kind and thoughtful plus knowledgeable employee like Helen.
9/17/2023
Carol B. VERIFIED CUSTOMER
The service itself was fine,I was dissatisfied because of the time I had to wait I arrived at about 10:17 it was almost 11;00 before I was seen, then I
didn’t get out till almost 1:30,but Dennis was very nice.
9/17/2023
Brandon S. VERIFIED CUSTOMER
As always very good service with Alfred ten out of ten. Car is well taken care of
9/17/2023
Mustafa M. VERIFIED CUSTOMER
I lit coast me over 10 k and I got guarantee for one year
I been told they will give me the car back as new one
On e week Iwe notes there is leak
Took back to the service
There answer we didn’t see that
And they make me to pay anther 700+ $
My coast was more than the car worth in the market